American Express Hiring Any Graduate for Service Analyst | Hybrid/Virtual Job

American Express Hiring Any Graduate for Service Analyst | Hybrid/Virtual Job. American Express is conducting an off campus recruitment drive for freshers. Below are the American Express Job description, recruitment process and details.

Company Name: American Express

Job Role: Customer Service Analyst

Location: Gurgaon

Experience: Freshers

Education: Graduates

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Job Description

• The position is responsible for providing quality and timely completion of Merchant requests related to Banking Updates/Maintenance on existing merchant accounts/New Account set-ups, payments research and account reconciliation
• Requires the handling of outbound and inbound calls to and/or from Financial Institutions, Merchants, and internal customers.
• Review, understand, and apply information from business and legal documents, i.e., Articles of Inc., Business license, Guarantee Agreements, IRS documents, AMEX Terms and Conditions, Policies and procedures and PAD Agreements in order to fulfill critical maintenance requests.
• Ensure timely execution of cases and following strict deadlines for enhanced merchant experience
• Strong analytical and collaboration skills
• Provide service & support to Merchants, Processors, MS TSC, Banking, SRG/KOAT, Contract Review, Submissions, ESSU, CMS, Acquisition, Network Development, Risk Management, and Welcome Acceptance
• Review, analyze, and process merchant requests from the simple to the complex

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Qualification:

• Working knowledge of MS Office products, i.e. Excel, Word, PowerPoint etc.
• Graduates
• Excellent verbal and written communication skills
• Ability to take independent decision & meet stringent deadlines
• Demonstrated dependability
• Ability to evaluate Merchant information
• High result orientation

How To Apply American Express Hiring Any Graduate for Service Analyst?