Amazon WFH Work From Home Hiring Freshers for Service Associate. Amazon is conducting an off campus recruitment drive. Freshers are eligible to apply for the job role. Below are the Amazon Job description, Eligibility, and details.
Company Name: Amazon
Job Role: SPS Associate
Location: Work From Home Expected (TN)
Experience: Freshers/Experienced
Education: Any Graduate
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Job Description
- Meets business metrics and goals, i.e., SLA, production, and quality targets
- Works with minimal direction
- Maintains records of day- to-day work by updating trackers or workflow tools as necessary
- Follows SOP/guidelines or manager’s instructions and ensures output is quality compliant
- Contributes to project improvement and operational excellence ideas, as applicable
- Responsible for giving timely responses to stakeholders on related tasks with guidance, i.e., as per SOP and defined SLA
- Proactively raises issues /alarms that may have an impact on core deliverables or operations to manager or stakeholders
- Analyzes data and evaluate trends/ patterns and recommend generic pattern to be translated into rules
- Willingness to work with sensitive issues, including but not limited to: Adult content, Religious and philosophically sensitive issues, alcohol, tobacco, weapons and other potentially offensive products
- Troubleshooting issues related to process and conduct root cause analysis if required
- Familiarity with online retail (e-commerce)
Eligibility
- Graduate or equivalent
- Excellent English language proficiency: verbal, writing, reading and comprehension
- Strong analytical and communication skills
- Passion for delivering a positive customer experience, and maintain composure in difficult situations
- Ability to effectively and efficiently complete challenging goals or assignments within defined SLA
- Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.
- Flexible to work in rotational week offs
Customer Focus:
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skill
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule as assigned
- Flexible with the working schedule; may be expected to work weekends, holidays and events
- Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Problem Solving Skills:
- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
- Ability to approach problems logically and rationally
- Action oriented and self-disciplined
- Organized and detail-oriented
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Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
How To Apply for Amazon WFH Work From Home Job?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
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