HCL Tech Off Campus Drive 2023 Hiring for Graduate Trainee Across India

• Review, design, develop & implementation
• Understand new requirements and come up with design for new features
• Design new features with optimized ways & ability to handle required scale and work on implementation
• Work along with geographically dispersed teams & client engineers in coming up with the design & implementation approaches
• Support through the qualification cycles.
• Work closely with the functional and end-to-end test teams to troubleshoot problems found in integration testing.
• Handling problems reported from the field and coming up with quick resolution, workaround, recovery and fixes.

• Criteria: 70% throughout in 10th,12th and UG
• Location: Gujarat
• Batch- 2023
• Education Qualification: Circuit Branches
• Strong written and oral communication skills.
• Excellent documentation skills.
• Strong presentation and interpersonal skills.
• Ability to present ideas in user-friendly manner.

Graduate Trainee

• To maintain high login Efficiency (Availability) for customers
• To resolve tickets within agreed SLA of ticket volume and time
• To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT), rejected resolutions or Reopen Cases
• To update worklogs and follow shift for escalation process and process compliance.
• Good Communication with International Voice Support experience. Basic knowledge on MS office.

Education

• Eligibility Criteria – 60% throughout the academics in 10th, 12th & Graduation.
• Branch – BCA, BSC (IT/CS) Location – South & North (Noida, Chennai, Bangalore, Hyderabad)
• Batch – 2022 and 2023