Capgemini Off Campus Drive 2023 Hiring For Provisioning Support Analyst. Capgemini is conducting an off campus recruitment drive. Freshers are eligible to apply for the job role. Below are the Capgemini Job description, Eligibility, and details.
Company Name: Capgemini
Job Role: Provisioning Support Analyst
Location: Mumbai
Experience: 0-1 Years
Education: Any Graduate
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Job Description
- Handling Service Now tickets incidents and requests by properly analyzing the details and taking appropriate action.
- Ensuring that incidents and requests are resolved above SLA with a min of 96 Extracting data from the asset database and Service Now tool and preparing timely accurate reports.
- Preparing and maintaining detailed process documentations as and when required and updating the same on a regular basis Assisting depot tech in getting in touch with other resolving teams as part of provisioning.
- Highlighting outages to incident management which hampers teams productivity and daily business Not needed Attend weekly conference calls meetings with various teams to provide provisioning reclaim status.
- Experience of handling tickets on a Ticket Management tool BMC Remedy HP IT Service Manager Ser vice Now or any of the recognized ticketing systems.
- Knowledge of asset management is an added advantage Understanding of the IT Service Management concepts such as SLA OLA etc .
- Excellent knowledge experience on MS Excel analysis and reporting with the use of formulas functions etc.
Eligibility
- Service Now tickets incidents.
- Ticket Management tool BMC Remedy HP IT Service Manager Ser vice Now
- Excellent spoken and written communication skills as the job role involves closely coordinating with the on shore teams clients and users based in UK and North America on a daily basis Should be able to prioritize tasks based on the impact and urgency.
- Mandatory requirement to work rotational shifts North South America time zones Must work IST night shifts .
- Take complete ownership of the task at hand and adhere to agreed timelines Willingness to learn and innovate to improve process efficiency
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Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
How To Apply for Capgemini Off Campus Drive 2023?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
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