Kofax Careers 2023 Vacancy Hiring Freshers for Intern Technical Support. Kofax is conducting an off campus recruitment drive. Freshers are eligible to apply for the job role. Below are the Kofax Job description, Eligibility, and details.
Company Name: Kofax
Job Role: Intern Technical Support
Location: Hyderabad
Experience: Freshers
Education: Any Degree
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Job Description
- Performing intake of phone calls to Support, acting as first contact demonstrating exceptional customer service ability
- Opening tickets for customers and Partners with accuracy and attention to detail
- Reviewing inbound Support email and tickets, actioning as per policy
- Alerting on status of Support incident backlog
- Researching maintenance and support terms for all customers and linking the appropriate asset where applicable
- Resetting and consolidating organizational customer records
- Facilitating data integrity within internal systems
- Performing basic enterprise licensing support functions (i.e. license resets, providing trial and eval licenses, cancelations)
- Obtaining and recording shipping tracking information
- Editing and updating internal documentation
- Investigating, evaluating, and recommending improvements to departmental policies and procedures
- Identifying Maintenance and Support revenue opportunities
- Special projects as dictated by business need
Eligibility
- Enrolled as an undergraduate or graduate student at an accredited college, university or technical/vocational institution.
- Have a minimum GPA of 3.0
- Strong, structured analytical skills
- Excellent time management skills
- Strong and effective English language communications: verbal, listening, written and presentation skills
- Strong interpersonal skills
- Professional demeanor
- Exceptional customer service skills with effective follow-through
- Willingness to own problems and see them to completion
- Ability to work under pressure in a fast-paced production environment
- Ability to adhere to shift scheduling
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How To Apply for Kofax Careers 2023 Vacancy?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
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Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
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