RSA Recruitment 2023 Hiring Graduates Freshers for Technical Support Engineer. RSA is organizing Off Campus Drive for candidates in Any batch. In order, candidates should have graduation degree. If you are interested, apply as soon as possible.
Company Name: RSA
Role: Technical Support Engineer
Location: Bangalore
Experience: 0-3 Years
Education: Bachelor’s Degree
Batch: Not Mentioned
Job Type: Full Time
Salary: Best in Industry
RSA Recruitment 2023 Hiring Graduates
Job Description:
- Acts as a remote customer advocate to champion specific customer needs in collaboration with field team
- Interfaces directly with customers at different stages of problem resolution process including understanding issues customers are facing, communicating plans for resolution, explaining developments, and conveying resolution
- Participating in and leads conference calls with customers Knows their audience and articulate accordingly
- Participates in eServices content creation (self-service) and maintenance such as Knowledgebase content, Support forums, etc.; regularly submits content to the knowledge database
- Validates technical information and issues early warning and disseminates information as needed
- Assesses when it is necessary to engage or escalate to more senior resources to resolve more complex issues
- Manages own schedule of cases, which includes determining priority levels and negotiating and setting expectations with customers
- As a 24x7x365 organization, shift work, holidays, weekends and on-call responsibilities may be required
- Works toward becoming subject matter expert in a particular area or areas
- Applies systems analysis techniques and procedures to determine hardware or software systems functionality
- Contributes and develops knowledge-based articles; may perform senior or expert level tasks for assigned products and skills; prepares articles for other TSEs and/or customers regarding technical solutions.
Eligibility
- 0 to 3 years of relevant experience
- Excellent customer communication and handling skills
- Excellent interpersonal skills
- Excellent problem solving & logical thinking
- Ability to work under pressure
- Ability to work within a Team.
- Flexibility in handling business needs
- Self-motivated and self-learner
- Ability to work on rotational shift basis
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How To Apply for RSA Recruitment 2023 Hiring Graduates?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
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Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
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