Trellix Recruitment Hiring Any Graduates Freshers for Success Engineer Apprentice. Trellix is conducting an off campus recruitment drive. Below are the Trellix Job description, Eligibility, and details.
Company Name: Trellix
Job Role: Success Engineer Apprentice
Location: Bangalore
Experience: Freshers
Education: Any Graduate
Batch: Any Batch
Last Date: ASAP
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Trellix Recruitment Hiring Any Graduates
Job Description
- Take the incident opened by the customer and troubleshoot, gather appropriate data, consult others when necessary and own the issue through to resolution.
- Assist customers with the implementation of workarounds/solutions.
- Assess and understand the impact, severity and urgency of issues.
- Provide consultation to a customer for them to extract maximum value from the products by answering product-specific questions to enhance the customer experience.
- In some cases, work alongside a customer’s technical teams to assist them in extracting the maximum value.
- Achieve outstanding results across key performance indicators like CSAT, Resolution Time, Response Time, etc.
- Set and manage expectations with customers, including regular and timely communications.
- Identify data requirements and assist with data collection as required.
Eligibility
- Customer focused, with a pro-active and responsive approach.
- Excellent verbal and written communication skills.
- Ability to multi-task, prioritize job requirements, and meet deadlines.
- Ability to communicate complicated issues at multiple levels, adjusting in style and content to recognize the differing needs of customer audience.
- Strong, proven customer service skills and experience supporting customers in large/global scale environments.
- Strong problem solving skills.
- Friendly and approachable personality with positive attitude
Also Apply
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How To Apply for Trellix Recruitment Hiring Any Graduates?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Trellix Recruitment Hiring Any Graduates
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
