Deel Work From Home Hiring Freshers for Customer Support Specialist. Deel is conducting an off campus recruitment drive. Freshers are eligible to apply for the job role. Below are the Deel Job description, Eligibility, and details.
Company Name: Deel
Job Role: Customer Support Specialist
Location: Work From Home
Experience: Freshers
Education: Any Graduate
Batch: Not Mentioned
Last Date: ASAP
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Deel Work From Home
Job Description
- Holding high levels of professionalism and Deel product knowledge
- Using a consultative and empathetic approach in delivering customer support resulting in positive customer experience
- Providing feedback on the efficiency of the customer service process.
- Demonstrate strong ownership in issue resolution by providing best efforts to investigate, share knowledge, and communicate clearly with all customers
- Continually learn the Deel platform, keeping up to date with product features and changes
- Open communication with internal team members and business operations to help optimize and support workflows
- Specialize in different account topics and become a subject matter expert
Communicating with customers through various channels (includes, but not limited to chat, email, phone, hangouts etc). - Processing orders, forms, applications, and requests.
- Manage and exceed multiple performance related targets.
- Participate in on-going product training and process upskilling.
- Keeping records of customer interactions, transactions, comments, and complaints.
Eligibility
- Preferred experience in BPO, Call Centres or Customer Facing Teams
- Ability to work across multiple platforms, providing customer support using voice calls, live chats, email and social media
- Fluent in written and verbal english communication skills
- Have an “Outcome oriented mindset” with the quick ability to research and investigate
- Demonstrated high ability in providing customer satisfaction through empathy and problem solving
- Have previously embraced remote work, capable of working independently and self-motivated
- Experience working within a Global SaaS company would be highly regarded
- This is a Contractor position. The Contrator may be requested to provide their services during non-core business hours throughout the week, including during evenings.
- At Deel we work at Deel Speed and your job duties may change to occasionally accommodate changing business needs.
- Use initiative in identifying trends and/or process improvements.
- Being adherent and flexible to internal processes and procedures.
- Being open-minded and willing to accept feedback, whether positive or constructive.
- Demonstrate exceptional proactiveness, seamlessly collaborates with team members, and take full ownership of tasks to drive efficient and successful outcomes.
- Collaborate with the direct manager to resolve customer escalations within the agreed timeline. Communicating and coordinating with colleagues as necessary.
Also Apply
Accenture Virtual WFH Program For Freshers
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How To Apply for Deel Work From Home?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Apply Deel Recruitment
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
