Zones Recruitment Hiring Any Graduates Freshers for Service Desk L1. Zones is conducting an off campus recruitment drive. Below are the Zones Job description, Eligibility, and details.
Company Name: Zones
Job Role: Service Desk L1
Location: Bangalore
Experience: Freshers (0-6 Months)
Education: Bachelor’s/Master’s Degree
Batch: Not Mentioned
Last Date: ASAP
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Zones Recruitment Hiring Graduates
Job Description
- Serve as the first point of contact for customers seeking technical assistance through various channels like phone, chat & email.
- Experience in Core IT Support, Addressing Clients Worldwide (24*7).
- Experience troubleshooting and configuring desktop hardware and associated peripherals.
- Ability to work in a team environment and communicate effectively through chat systems (e.g. Microsoft teams, Skype)
- Working knowledge of computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting.
- Determine the best solution based on the SOP’s / KB’s related to the issue and the relevant details provided by customers.
- Experience working in a fast-paced environment.
- Real time Ticket creation and documentation.
- Ability to perform tasks within SLA’s.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Walk the customer through the problem-solving process.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs.
Eligibility
- helping people.
- Strong customer service experience.
- Excellent communication skills is must.
- Reporting – Team Lead
- Experience – 0- 0.6 months in IT Support
- Education – Bsc (IT, Computer) or B.Tech/ BE, BCA, M.Tech, MCA, Msc (Computer)
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How To Apply for Zones Recruitment Hiring Graduates?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Zones Recruitment Hiring Graduates
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
