Zolo Recruitment Hiring Any Graduates Freshers for Support Service Intern. Zolo is conducting an off campus recruitment drive. Below are the Zolo Job description, Eligibility, and details.
Company Name: Zolo
Job Role: Support Service Intern
Location: Bangalore
Experience: Freshers
Education: Any Graduate
Batch: Not Mentioned
Last Date: ASAP
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Zolo Recruitment Hiring Graduates
Job Description
- Observe and review customer interactions to identify common issues that lead to escalations.
- Support the team in tracking and documenting escalation cases.
- Help develop and implement strategies to address recurring issues and reduce escalations.
- Collaborate with the customer support team to test and refine escalation prevention tactics.
- Handle basic customer queries and support requests under the supervision of experienced team members.
- Participate in training sessions and workshops to develop customer service skills and knowledge.
- Identify and suggest improvements to existing customer support processes and procedures.
- Collect data on customer interactions, complaints, and escalation trends.
- Assist in analyzing data to identify patterns and potential areas for improvement.
- Prepare regular reports on escalation trends and contribute to discussions on enhancing customer support strategies.
Eligibility
- Strong communication skills, both written and verbal.
- Basic analytical skills and attention to detail.
- Eagerness to learn and a proactive approach to problem-solving.
- Ability to handle multiple tasks and prioritize effectively.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) and familiarity with CRM systems is a plus.
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How To Apply for Zolo Recruitment Hiring Graduates?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Zolo Recruitment Hiring Graduates
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
