Kaplan Recruitment Hiring Graduate Freshers for Support Specialist. Kaplan is conducting an off campus recruitment drive. Freshers are eligible to apply for the job role. Below are the Kaplan Job description, Eligibility, and details.
Company Name: Kaplan
Job Role: Support Specialist
Location: Bangalore
Experience: Freshers
Education: Bachelor’s Degree
Batch: Not Mentioned
Last Date: ASAP
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Job Description
- Execute and take ownership of the end-to-end experience or “journey” of customers/learners across Innovation Group products/programs.
- Work with the CLX Manager and Innovation Technology team to implement and user-test new tools, systems, and channels.
- Other duties as needed to support the UP & Innovation Group’s customer and learner experience goals.
- Triage inbound contacts via shared inboxes, responding directly when appropriate
- Set clear expectations for customers/learners about our programs and policies; troubleshoot technical support and service issues; and document pertinent information to ensure continuity of care throughout each customer/learner’s journey.
- Handle outbound one-to-one customer-/learner-facing communications, including for application issues, cohort cancellation/retention, Group deals, and any other one-to-one outbound communications as necessary.
- Manage late-onboarding, extensions, partner-referral/ Group deal manual enrollments, and other off-cycle journey- and records-management for customers/learners.
- Represent Kaplan and our partners professionally and in alignment with brand values, resolving customer issues quickly and effectively, providing product expertise and support, and using every interaction to help turn each customer into a raving fan.
- Stay informed about rapidly evolving UP & Innovation Group businesses, product development, and requirements; utilize templates and knowledge management tools to deliver appropriate responses to a wide range of inquiries across a diverse portfolio of programs/partners.
- Collaborate with part-time Mentors/Coaches and other internal/external partners to handle escalations, coordinate support, and deliver a seamless experience for each learner.
- Provide direct support to internal and external partners to quickly resolve customer/learner-facing escalations.
Eligibility
- Bachelor’s degree
- Enjoys working in a dynamic, fast-paced environment in which the work and requirements are ever-changing and everyone works hard to exceed shared goals
- Excellent customer service instincts; prioritizes and champions customer delight
- Excellent written and verbal communication skills and ability to adjust written and verbal communication to fit a variety of contexts, audiences, and channels
- Demonstrated proficiency in multi-channel digital contact ticket resolution, including email, SMS, live chat, and phone
- Track record of getting a variety of things done with both speed and fidelity; extremely high attention to detail, even when pivoting among multiple channels and tasks
- Demonstrated ability to quickly master new assignments, systems, and processes
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How To Apply for Kaplan ?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Kaplan Hiring Freshers
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
