RSA Recruitment Hiring Graduates Freshers for Technical Support Engineer. Exciting Job opportunity for freshers looking to start their career in Software area. IBM is looking for freshers to join their team in the Bangalore location. As a Leading RSA, is an American computer and network security company with a focus on encryption and decryption standards. It provides trusted identity and access management to more than 9,000 organizations around the world, managing 60 million enterprise identities. So, below here are the RSA Job description, Eligibility, and details.
Company Name: RSA
Job Role: Technical Support Engineer
Location: Bangalore
Experience: Freshers
Education: Bachelor’s Degree
Batch: Not Mentioned
Last Date: ASAP
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RSA Recruitment Hiring Graduates
Job Description
- Participate in and lead customer conference calls, adapting communication style to the audience.
- Contribute to eServices content creation and maintenance (Knowledge Base, support forums, etc.), and regularly submit knowledge content.
- Validate technical information, provide early warnings, and disseminate updates as necessary.
- Identify when escalation to senior or specialized resources is required to resolve complex issues.
- Manage a personal queue of cases, including prioritization, expectation-setting, and customer follow-up.
- Support 24x7x365 operations — shift work, holidays, weekends, and on-call rotations may be required.
- Work toward becoming a subject matter expert (SME) in one or more product areas.
- Apply systems analysis techniques to determine hardware or software functionality.
- Contribute and develop Knowledge Base articles for peers and customers, and perform advanced tasks as skill level grows.
Eligibility
- 0 to 3 years of relevant experience.
- Excellent customer communication and interpersonal skills.
- Strong problem-solving and logical reasoning abilities.
- Ability to perform effectively under pressure.
- Team-oriented with flexibility to adapt to business needs.
- Self-motivated and proactive in learning
- Willingness to work in rotational shifts
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Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
How To Apply for RSA Recruitment Hiring Graduates?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details RSA Recruitment Hiring Graduates
Selection and Interview Process at RSA
The interview process at RSA typically comprises three to four rounds, starting with a Phone screening or aptitude assessment, then technical round, proceeding to a HR interview for applicable roles.
1. Application Screen and interview: Once your application is submitted, a recruiter will evaluate your qualifications. If your profile aligns with the role, you will be contacted to arrange a phone, video, or in-person interview based on the position and location. The recruiter will share detailed guidance on the next steps in the hiring process.
2. Online Assessment / Aptitude Test: Sometimes includes Mathematical Ability Round, which mainly includes Quantitative Aptitude Questions.
3. Technical / Functional Interview: May include questions related to logical reasoning, networking basics, operating systems, and hardware/software troubleshooting. Depending upon role either software related questions for technical role or banking related for BFSI domain.
4. HR / Final Round: This covers more behavioral, your strengths/weaknesses, salary expectations, availability, shift flexibility.
Basic Interview Questions
- Tell me about yourself.
- What are your strengths and weaknesses?
- Why do you want to work here?
- What motivates you to perform well at work?
- Describe your ideal work environment.
- How do you handle criticism or feedback?
- What are your salary expectations?
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