Cision Work From Home Hiring Freshers for Support Specialist. Cision is conducting an off campus recruitment drive. Freshers are eligible to apply for the job role. Below are the Cision Job description, Eligibility, and details.
Company Name: Cision
Job Role: Support Specialist
Location: Work From Home
Experience: Freshers
Education: Any Graduate
Batch: Not Mentioned
Last Date: ASAP
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Cision Work From Home
Job Description
- Strong Oral and Written Communication: Troubleshooting and directing customers through all areas of support services, including phone, chat, and case work
- Mentorship: Provide leadership and guidance to new team members
- Problem Solving: Recognizes obstacles and uses resources to identify solutions.
- Time Management: Uses time productively and distinguishes between low and high priorities with limited guidance
- Collaboration: Communicates at high levels within customer organization to advise and troubleshoot with the customer regarding the configuration and use of Cision products and services. Actively partners with other Cision departments, such as Sales, to improve customer relationships and processes. Actively maintains knowledge regarding functional area and changing trends
- Adaptability: Rapidly adapts to new information, changing conditions, or unexpected obstacles
- Professionalism: Learns by mistakes and uses knowledge for self-improvement. Delivers on promises timely and meets commitments
- Key Performance Indicator: measurable outcomes tied to specific role responsibilities are tied to CSAT (Customer Satisfaction)
Eligibility
- Preferred Work Experience: Assist customers via phone, chat, and cases process to resolve customer questions and issues
- Flexibility: Handle requests and customer escalations while maintaining service length objectives
- Technical Aptitude: Set up reporting and dashboard using boolean logic and customer requirements
- Product Enablement: Enable features and services required for customer product usage
- Collaboration: Partner with Sales, Account Management, Customer Experience teams, and Prod/Ops to collaborate and resolve customer issues
- Customer Focus: Joins customer calls as technical expert to provide guidance and solutions directly to customers
- Consistency: Follows all workflow and best practice solutions to resolve customer requests
- Subject Matter Experts: Maintain up to date product knowledge and continue educational training as a subject matter expert
- Supporting Materials: Create and edit technical documentation to support customer responses
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How To Apply for Cision Work From Home?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Cision Work From Home
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
Selection and Interview Process at Cision
The interview process at Cision typically comprises three rounds, starting with a technical assessment, One-on-One round, proceeding to a Managerial or HR interview for applicable roles.
1. Recruiter/ Screening call: Most candidates say the first step is a call with a recruiter either by phone or video where they talk about your background, your interest in the role, and whether you’d be a good fit.
2. Resume Shortlist/ Assessment: For many positions especially those focused on content or support candidates report having to complete an online or written test, such as a grammar or communication assessment, or a brief aptitude/comprehension exercise, before moving on to the main interview.
3. Interview Rounds: A general interview typically covers your background, past experience, reasons for applying, and your understanding of the role and the company. You can also expect behavioural questions focused on how you manage stress, handle customer complaints, multitask, work in a team, communicate effectively, and solve problems. For support-specialist positions specifically, interviewers often assess your communication skills, empathy, patience, ability to deal with difficult customers, multitasking capability, and depending on the role your technical or product knowledge.
Tips for Support Specialist Interview Questions
To get ready for a Support Specialist interview, concentrate on mastering written and verbal communication skills also discussing about any leadership principles.
1. Use the STAR method: When answering behavioral questions, structure your response to describe the Situation, the Task, your Action, and the Result.
2. Know Cision’s Leadership Principles: Familiarize yourself with the 16 principles, as interviewers will ask questions that relate to them.
3.Be honest: If you don’t know the answer to a question, it’s better to admit it than to give a wrong answer.
4.Be clear and concise: Avoid giving overly long or rambling answers. Be clear in your communication, as this role requires strong English skills (written and verbal)
Basic Interview Questions
- Can you tell me about yourself?
- What are your strengths and weaknesses?
- What are your short-term and long-term career goals?
- How do you handle pressure or stress at work
- What motivates you to perform well?
- Why do you want to work for our company?
- Why should we hire you?
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