Company Name: Ansira
Job Role: Support Associate
Location: Noida
Experience: Freshers
Education: Any Graduate
Batch: Not Mentioned
Last Date: ASAP
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Ansira Recruitment
Job Description
- Respond to incoming calls, chats and emails from customers in a prompt and professional manner, ensuring the customer receives the highest level of service.
- Provide accurate and complete information to customers by using the applicable tools, resources and outlined procedures.
- Understand the company’s products or services to effectively address client questions and concerns.
- Identify customer needs through active listening, researching issues, resolving problems, and providing solutions.
- Document tickets (calls, chats and emails) in the call center database.
- Follow specific scripts or call flows to ensure accuracy of information provided.
- Meet outlined performance metrics which may include call quality metrics, customer satisfaction survey scores, and average speed of answer
Eligibility
- High school diploma or equivalent.
- Experience in a customer support role or a related role in American process.
- Remote-work experience preferred and demonstrated ability to work independently.
- Strong written, phone and verbal communication skills along with active listening.
- Exceptional communication and interpersonal skills.
- Empathy and customer-oriented approach.
- Ability to handle multiple tasks and prioritize effectively.
- Proficient in call center software and technology. Experience with Zendesk is a plus.
- Strong problem-solving skills to address and resolve customer issues efficiently.
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About Ansira Company
Ansira, a leading independent, global marketing technology and services company with proprietary channel, website, and advertising technology platforms.
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
How To Apply for Ansira Recruitment?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Ansira Recruitment
Selection and Interview Process at Ansira
The interview process at Ansira typically comprises three rounds, starting with a technical, Managerial or Case study proceeding to a HR interview for applicable roles.
1. Screen and interview: The hiring process usually begins with initial shortlisting, which may include an assessment test followed by a telephonic or virtual interview.
2. Technical Questions: Technical or specialized roles may involve aptitude assessments or domain-specific questions, but Support Associate candidates generally do not encounter intensive technical testing.
3. HR / Final Round: Interviews typically focus on evaluating your communication abilities, customer-service experience, conflict-resolution skills, multitasking capability, teamwork, and responses to scenario-based questions
Tips for Support Associate Interview Questions
To get ready for a Ansira interview, concentrate on mastering key technical and behavioral skills also discussing about any projects or technical experience listed on your resume.
- Resume and Projects: Be prepared to clearly discuss any projects, internships, or technical experiences listed on your resume. Focus on your specific contributions, the technologies you used, the challenges you encountered, and the results you achieved. Interviewers often evaluate how well you can explain complex concepts and demonstrate practical understanding.
- Behavioral Questions: These questions explore your past experiences in areas like teamwork, leadership, problem-solving, and managing difficult situations. You’ll likely be asked for real examples that show your communication and collaboration skills. Using the STAR method (Situation, Task, Action, Result) can help you deliver clear and structured responses.
- Case Study Questions: Some interviews may include a business case or scenario. These are designed to assess your critical thinking, ability to interpret information, and skill in proposing logical, well-structured solutions.
Basic Interview Questions
- Tell me about yourself.
- What are your strengths and weaknesses?
- Why do you want to work here?
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