Company Name: Genpact
Job Role: Process Associate
Location: Hyderabad
Experience: Freshers (0-1 Year)
Education: Any Graduate
Batch: Not Mentioned
Last Date: ASAP
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Genpact Recruitment Hiring Graduates
Job Description
- Actively seek solutions through logical reasoning
- Demonstrates strong problem-solving capabilities and assist customers in case of any issues
- Serve as an advocate for the user community
- Label content and flag for action
- Understand and remain up to date with client policies and guidelines; resolve inquires according to defined policies and procedures.
- Provide Email/Chat, back-office operations support and troubleshoot, resolve issues and provide third-party app support & testing
- Provides prompt and efficient service to the client including the appropriate escalation of any issues.
Eligibility
- Diploma/Advanced/Higher/Graduate Diploma in any field.
- Effective, clear, and professional written communication in English to support clients (Read and write grammatically correct sentences) via Chat, Email, and other support tools
- Fresh graduate or candidate with experience in service support/related field
- Must be able to commit to 24 X 7 rotating shift
- Must be able to work on weekends and public holidays
- Flexibility to take on multiple tasks, problem-solving/critical thinking skills
- Demonstrates composure, professional attitude, and technical (Computers, Internet) savvy
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About Genpact Company
Genpact is a global professional services firm specializing in digital transformation, IT services, consulting and outsourcing, using AI and process intelligence to help large enterprises run better and achieve outcomes in areas like supply chain, finance, and customer service.
How To Apply for Genpact Recruitment Hiring Graduates?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Genpact Recruitment Hiring Graduates
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
Selection and Interview Process at Genpact
The interview process at Genpact typically comprises three rounds, starting with a Aptitude, technical assessment, proceeding to a HR interview for applicable roles.
1. Resume Shortlist / Initial Screening: HR or a recruiter reviews your resume to verify basic eligibility such as education, location, communication skills, and your willingness to work in shifts.
2. Aptitude / English / Skill Assessment: Some roles especially back-office, finance, and content moderation include an assessment. This may test English grammar, logical reasoning, basic math, or process-specific knowledge.
3. Technical / Process-Related / Role-Specific Round: If the position involves finance (AP/AR), expect questions on accounting fundamentals like 2-way/3-way matching and basic accounting rules.
4. Behavioral / HR / Manager Round: The purpose of this round is to evaluate your communication skills, motivation for the role, and overall cultural fit within the organization.
5. Offer / Joining Call: If selected, HR will share the offer letter and onboarding details. Many candidates receive the offer within a few days after the final interview.
Tips for Process Associate Interview Questions
To get ready for a Process Associate interview, concentrate on mastering key technical and behavioral skills also discussing about any projects or technical experience listed on your resume.
- Resume and Projects: Be prepared to discuss any projects, internships, or technical experiences listed on your resume in depth. Clearly explain your role, the technologies you used, the challenges you encountered, and the results you achieved. Interviewers will assess how well you articulate complex ideas and how effectively you demonstrate practical, hands-on understanding of your work.
- Behavioral Skills: Expect questions designed to evaluate your problem-solving, communication, and teamwork abilities. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This helps you clearly explain the context, your responsibilities, the steps you took, and the impact of your actions.
Basic Interview Questions
- Tell me about yourself.
- What are your strengths and weaknesses?
- Why do you want to work here?
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