Deltek Work From Home Hiring Freshers for Support Analyst. Deltek is conducting an off campus recruitment drive. Freshers are eligible to apply for the job role. Below are the Deltek Job description, Eligibility, and details.
Company Name: Deltek
Job Role: Support Analyst
Location: Work From Home
Experience: Freshers/Experienced
Education: Any Graduate
Batch: Not Mentioned
Last Date: ASAP
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Deltek Work From Home
Job Description
- Provide timely and effective support to customers via phone, chat, and email for the product.
- Collaborate with internal teams, including product engineering and management, to resolve customer cases.
- Research and troubleshoot customer questions, ensuring thorough and accurate solutions.
- Deliver outstanding customer service, aiming to exceed customer expectations.
- Share knowledge and best practices with team members to foster a collaborative environment.
- Utilize time efficiently and manage multiple priorities effectively.
- Maintain clear and professional communication with customers and colleagues.
Eligibility
- Prior customer service experience of 2+ years minimum.
- Experience using business software such as CRM or project planning tools, or a related college degree.
- Ability to adapt quickly to new technologies and processes.
- Excellent time management and organizational skills.
- Strong listening skills and attention to detail.
- Outstanding oral and written communication skills.
- Ability to research and troubleshoot customer questions and issues.
- Self-motivated and proactive team player.
- Desire to provide world-class customer service.
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How To Apply for Deltek Work From Home?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Deltek Work From Home
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
Selection and Interview Process at Deltek
The interview process at Deltek typically comprises three rounds, starting with a technical assessment, One-on-One round, proceeding to a Managerial or HR interview for applicable roles.
1. Recruiter / HR Screening: A brief 15–30 minute phone or video call focused on your professional background, interest in the role, salary expectations, and overall fit with the company.
2. Hiring Manager Interview: A deeper conversation about your experience and how it aligns with the Support Analyst role. This round typically explores your problem-solving skills, customer service approach, and examples from past work situations.
3. Technical or Role-Specific Interview: This stage often includes scenario-based and behavioral questions relevant to support work. You may be asked how you would troubleshoot specific issues, discuss real-world support scenarios, and explain your experience with tools such as CRMs, ticketing systems, or diagnostic processes.
4. Final Interview: Typically conducted with a senior manager or director, this stage builds on earlier discussions. You may revisit previous questions in more depth while also exploring leadership qualities, decision-making style, and strategic problem-solving skills.
Tips for Support Analyst Interview Questions
To get ready for a Support Analyst interview, concentrate on mastering written and verbal communication skills also discussing about any leadership principles.
1. Use the STAR method: When answering behavioral questions, structure your response to describe the Situation, the Task, your Action, and the Result.
2. Know Deltek’s Leadership Principles: Familiarize yourself with the 16 principles, as interviewers will ask questions that relate to them.
3.Be honest: If you don’t know the answer to a question, it’s better to admit it than to give a wrong answer.
4.Be clear and concise: Avoid giving overly long or rambling answers. Be clear in your communication, as this role requires strong English skills (written and verbal)
Basic Interview Questions
- Can you tell me about yourself?
- What are your strengths and weaknesses?
- What are your short-term and long-term career goals?
- How do you handle pressure or stress at work
- What motivates you to perform well?
- Why do you want to work for our company?
- Why should we hire you?
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