Company Name: Kyndryl
Job Role: Service Representative
Location: Gurgaon
Experience: Freshers (0-1 Year)
Education: Any Graduate
Batch: Not Mentioned
Last Date: ASAP
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Kyndryl Recruitment
Job Description
- Being great in this job is less about your resume and more about your personality.
- We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience.
- As a Customer Service Representative, you’ll be the face and voice of Kyndryl, helping customers solve their problems every day.
- A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we’ll teach you the rest.
- It’s a fun and fast-paced role where you’ll start learning and contributing right away.
- You’ll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
- You have a growth mindset; keen to drive your own personal and professional development.
- You are customer-focused someone who prioritizes customer success in their work.
Eligibility
- 0-1 year experience in customer service or technical support role.
- Flexible to work in Voice and Chat Process.
- Willing to work in Night Shifts / Rotational Shifts.
- Willingness to Work from Office as per Hybrid Work Model.
- Windows 10 troubleshooting, excellent communication skills and also customer service skills.
- Experience working with Windows, Mac, or Linux operating systems
- Troubleshooting and problem-solving expertise
- Support help desk experience
- Customer support experience
- Experience modifying approaches and adapting to customer needs
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About Kyndryl Company
Kyndryl is the world’s largest IT infrastructure services provider serving thousands of enterprise customers in more than 60 countries. The Company designs, builds, manages and modernizes the complex, mission-critical information systems that the world depends on every day. Established in 2021 following a spin-off from IBM. Headquartered in New York City,
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
How To Apply for Kyndryl Recruitment?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Kyndryl Recruitment
Selection and Interview Process at Kyndryl
The interview process at Kyndryl typically comprises three rounds, starting with a technical, Managerial or Case study proceeding to a HR interview for applicable roles.
1. Application Screening: During the application screening stage, the HR team reviews and shortlists resumes based on candidates’ basic process knowledge, proficiency in Excel and data handling, strong communication skills, and any prior exposure to operations, shared services, or process improvement activities.
2. HR Interview: This stage focuses on understanding the candidate’s background and professional experience, assessing their motivation for joining KONE and interest in the role, and evaluating qualities such as willingness to learn, adaptability, teamwork, availability, shift flexibility (if applicable), and location preferences.
3.Technical Interview: Generally evaluates the candidate’s understanding of core business processes such as Order to Cash, Procure to Pay, and Master Data. It also assesses basic Excel skills, including functions like VLOOKUP/XLOOKUP, Pivot Tables, and data validation, along with problem-solving abilities and a strong focus on quality, SLA adherence, and accuracy.
4. Managerial Interview: The managerial or final interview round focuses on behavioral questions, often using the STAR method, to assess the candidate’s ability to collaborate effectively within a team, handle pressure and tight deadlines, and demonstrate a continuous improvement mindset.
Tips for Risk and Compliance Service Representative Interview Questions
To get ready for a Kyndryl interview, concentrate on mastering key technical and behavioral skills also discussing about any projects or technical experience listed on your resume.
- Resume and Projects: Be ready to discuss any projects, internships, or professional experiences listed on your resume. Emphasize your specific contributions, the tools or technologies you used, challenges you faced, and measurable results. Kyndryl interviewers value candidates who can clearly explain complex concepts and demonstrate hands-on, practical understanding.
- Behavioral Questions: Expect questions that explore your past experiences in areas such as teamwork, leadership, problem-solving, and handling challenging situations. You will likely need to provide real examples that showcase your communication, collaboration, and decision-making skills. Using the STAR method (Situation, Task, Action, Result) helps structure your answers and make them more compelling.
- Case Study Questions: Some interviews at Kyndryl may include case studies or hypothetical business scenarios. These assess your critical thinking, analytical skills, and ability to propose logical, structured solutions. Focus on understanding the problem, analyzing the data, and presenting clear, actionable recommendations.
Basic Interview Questions
- Tell me about yourself.
- What are your strengths and weaknesses?
- Why do you want to work here?
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