Company Name: Google
Job Role: Product Support Engineer
Location: Gurgaon & Hyderabad
Experience: Freshers/Experienced
Education: Bachelor’s Degree
Batch: Not Mentioned
Last Date: ASAP
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Google Recruitment Hiring Graduates
Job Description
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Apply subject matter expertise in Google’s AI-driven ad products, with a focus on performance max, by understanding intricate functionalities to provide guidance and troubleshooting effectively.
- Develop and implement automation tools for diagnostics and debugging, streamlining processes and enhancing support efficiency, leading to faster resolution times.
- Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google’s advertisers and Sales teams, agencies and partners.
- Analyze data and insights to create action plans to solve issues at the root cause for our customers focusing on knowledge management, operational improvements, account reviews and product adoption.
- Partner with our Sales, Product, Engineering and other cross-functional partner teams (as applicable) to own and continuously improve the journey of all clients across, resolve complex issues and understand customer pain points
Eligibility
- Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
- Experience with data/SQL and web technologies.
- Ability to work non-standard working hours in line with customer requirements.
- Experience in business analysis to conduct analytics, develop dashboards, and make recommendations
- Experience working in technical product/cloud support/quality engineering/Site Reliability Engineering (SRE).
- Experience using Google Ads or other online advertising solutions and the media/tech landscape.
- Experience in technical troubleshooting or customer support in a tech organization, and customer-facing experience translating technical concepts and solutions to non-technical and executive audiences.
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Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
How To Apply for Google Recruitment Hiring Graduates?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Google Recruitment Hiring Graduates
Selection and Interview Process at Google
The interview process at Google typically comprises three to four rounds, starting with a Phone screening or aptitude assessment, then technical round, proceeding to a HR interview for applicable roles.
1. Application & Recruiter Screen: Google evaluates your technical skills, customer support experience, troubleshooting ability, and overall fit for the Product Support Engineer role. A 30-minute conversation covering your background, career interests, and understanding of the role’s technical support focus. The recruiter also outlines the interview process and next steps.
2. Technical Screening Rounds: The format may vary depending on the team and product area (such as Ads or Cloud), but typically includes technical Phone/Video interview approximately 45–60 minutes. Problem-solving and real-world troubleshooting scenarios. Basic to intermediate technical concepts relevant to the product you would be supporting.
3. Behavioral Round: Google assesses which reflects cultural fit, collaboration, and problem-solving mindset, usually in a dedicated interview round. Behavioral questions are structured using the STAR method (Situation, Task, Action, Result). Common focus areas include to Managing challenging customer situations, collaboration, teamwork, and conflict resolution and learning from setbacks and demonstrating continuous improvement
4. Hiring Committee Review: Feedback from all interview rounds, including both technical and behavioral assessments, is evaluated by a hiring committee. The committee makes a decision based on the consolidated and documented feedback from the interview panel, following a standardized process that is consistent across Google’s engineering and support roles.
Basic Interview Questions
- Tell me about yourself.
- What are your strengths and weaknesses?
- Describe your ideal work environment.
- How do you handle criticism or feedback?
- What are your salary expectations?
- Why do you want to work here?
- What motivates you to perform well at work?
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