Company Name: Qualys
Job Role: Technical Support Engineer
Location: Pune
Experience: Freshers/Experienced
Education: Bachelor’s Degree
Batch: Not Mentioned
Last Date: ASAP
Join Telegram Channel: Join Now
Qualys Recruitment Hiring Graduates
Job Description
-
Provide technical support for Qualys Security Applications via phone, email, and MS Teams.
-
Troubleshoot customer-reported issues on our SaaS-based platform.
-
Ensure clear, friendly, and professional communication with customers throughout the support process.
-
Work closely with internal Engineering and QA teams to ensure timely resolution.
-
Gain hands-on experience in cloud security, vulnerability management, and enterprise networking tools.
-
Continually build your knowledge in the areas of cybersecurity, system administration, and network protocols.
Eligibility
-
0–2+ years of experience in technical support, IT support, networking, or related fields.
-
Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or equivalent.
-
Basic understanding of networking concepts (TCP/IP, OSI model, DNS, DHCP, etc.).
-
Working knowledge of either Linux/Unix or Windows operating systems.
-
Strong troubleshooting and analytical thinking skills.
-
Willingness to work in a 24/7 rotational shift environment.
-
Excellent written and verbal communication skills.
Join Our Whatsapp Group: Click Here
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
How To Apply for Qualys Recruitment Hiring Graduates?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Qualys Recruitment Hiring Graduates
Selection and Interview Process at Qualys
The interview process at Qualys typically comprises three to four rounds, starting with a Phone screening or aptitude assessment, then technical round, proceeding to a HR interview for applicable roles.
1. Resume Screening: Recruiters assess applications to determine alignment with the Technical Support Engineer role, focusing on relevant experience such as networking fundamentals, operating systems knowledge, and customer-facing technical support skills.
2. Initial HR / Recruiter Call: A brief phone or video conversation conducted to validate key details, including Professional background and relevant experience, Compensation expectations, Preferred location and work arrangement (in-office or hybrid) and Preliminary behavioral and communication-base.
3. Technical Interview Round: The technical interview stage typically consists of one to three rounds, conducted either virtually or onsite. These interviews assess core technical competencies, including networking fundamentals such as DNS, the TCP/IP model, common ports, DHCP/ARP, and OSI layers, as well as essential security concepts like vulnerabilities, firewalls, IDS/IPS, and SSL/TLS. Candidates are also evaluated on their understanding of Windows and Linux operating system troubleshooting.
Basic Interview Questions
- Tell me about yourself.
- What are your strengths and weaknesses?
- Describe your ideal work environment.
- How do you handle criticism or feedback?
- What are your salary expectations?
- Why do you want to work here?
- What motivates you to perform well at work?
Also Read