Indrive Recruitment Hiring Any Graduates Freshers for Support Specialist. Exciting Job opportunity for freshers looking to start their career in specialist field. InDrive is a global, peer-to-peer ride-hailing and urban services platform founded in 2013, headquartered in Mountain View, California. It is the second most downloaded ride-hailing app worldwide. So, below here are the Indrive Job description, Eligibility, and details.
Company Name: Indrive
Job Role: Support Specialist
Location: Work From Home
Experience: Freshers
Education: Any Graduate
Batch: Not Mentioned
Last Date: ASAP
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Indrive Recruitment Hiring Any Graduates
Job Description
- Handle multiple live chat conversations simultaneously with customers.
- Respond to customer inquiries in a timely, accurate, and professional manner.
- Maintain a courteous and professional tone during all customer interactions to ensure high-quality service and customer satisfaction.
- Resolve customer issues efficiently and escalate complex cases to higher-level support when required.
- Document customer interactions and update customer records accurately in the CRM.
- Follow up on unresolved cases to ensure proper and satisfactory resolution.
- Collaborate with team members and cross-functional departments to deliver consistent and high-quality customer support.
- Exceed customer expectations by providing accurate information and an excellent service experience.
Eligibility
- Strong digital literacy.
- Excellent data entry and writing skills.
- Good knowledge of Google products (Google Sheets, Google Docs).
- Product knowledge or willingness to learn E-hailing services, products & services, travel, and courier solutions.
- Strong verbal and written communication skills.
- Fluency in Hindi and English (both spoken and written).
- Fast and accurate typing skills (minimum 100 words per minute).
- Experience using Customer Support CRMs such as Salesforce, Zendesk, or Zoho.
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How To Apply for Indrive Recruitment Hiring Any Graduates?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Indrive Recruitment Hiring Any Graduates
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
Selection and Interview Process at Indrive
The interview process at Indrive typically comprises three rounds, starting with a Aptitude, technical assessment, proceeding to a HR interview for applicable roles.
1. Application & Resume Screening: You submit your application through the inDrive careers website or a job portal. The hiring team reviews your resume to assess whether your skills and experience align with the role’s requirements.
2. Initial Recruiter / HR Interview: If your application is shortlisted, a recruiter or HR representative will reach out for a brief phone or video screening. During this conversation, they typically discuss your background and experience, confirm your interest in the position and assess your communication skills and availability.
3. Role-Specific Interview: Depending on the level and nature of the support role, this stage may involve one or more interviews, including a functional interview that evaluates customer service skills, mindset, and responses to situational or scenario-based questions and a technical interview for Technical Support positions, focusing on troubleshooting methods, problem-solving abilities, and familiarity with support tools.
4.Decision & Offer: If you pass all stages, you’ll receive an offer. The whole cycle at inDrive for support roles is generally described as fairly quick and not extremely difficult.
Tips for Support Specialist Interview Questions
To get ready for a Support Specilaist interview, concentrate on mastering key technical and behavioral skills also discussing about any projects or technical experience listed on your resume.
- Resume and Projects: Be ready to discuss in detail any projects, internships, or technical experiences mentioned on your resume. Highlight your role, technologies used, challenges faced, and outcomes achieved. Interviewers often look for your ability to explain complex ideas clearly and demonstrate practical understanding of your work.
- Behavioral Skills: Prepare to share examples that showcase your problem-solving, communication, and teamwork abilities. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly convey how you contributed to resolving challenges or achieving goals.
Basic Interview Questions
- Tell me about yourself.
- What are your strengths and weaknesses?
- Why do you want to work here?
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