Company Name: Talogy
Job Role: Support Specialist
Location: Work From Home
Experience: Freshers/Experienced
Education: Any Graduate
Batch: Not Mentioned
Last Date: ASAP
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Talogy Work From Home
Job Description
- Responding promptly and professionally to requests for client support, with the aim of ensuring satisfactory resolutions for all parties.
- Supporting clients with implementing their own assessment and development projects on Talogy platforms.
- Taking live calls and emails from clients and handling them in a friendly and professional manner. Scenarios can include (but not limited to):
- Supporting customers (internal and external) with resolving issues, answering general questions and requests for information about our services.
- Handling complaints or feedback on live projects.
- Reporting bugs or other software/product/platform issues, and collaborating with teams like Software Engineering and Product Management to implement fixes for client projects.
Eligibility
- Strong IT skills and the ability to learn new systems and administrative portals quickly.
- Proficiency with Microsoft Office products, e.g. Outlook, Excel, Word, Teams etc.
- Previous experience in a client/customer service environment is preferred, e.g. call center, retail, hospitality etc.
- Previous experience in the talent management industry is desirable but not required.
- Demonstrable evidence of being able to collaborate effectively with others, manage personal assignments, and drive tasks through to resolution.
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How To Apply for Talogy Work From Home?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Talogy Work From Home
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
Selection and Interview Process at Talogy
The interview process at Talogy typically comprises two to three rounds, starting with a Phone Interview, technical assessment, proceeding to a HR interview for applicable roles.
1. Application Screening: After receiving your application, the recruiter reviews your resume to evaluate your qualifications, communication abilities, and any relevant customer support experience. If your profile matches the requirements of the role, the recruiter will shortlist your application and contact you to schedule an HR screening call for the next step in the hiring process.
2. HR / Recruiter Screening: During this round, they aim to understand your background, communication skills, and overall fit for the role. The recruiter may ask questions such as asking you to introduce yourself, explaining why you want to work at Talogy, and whether you are comfortable working night shifts or rotational shifts. They may also discuss your previous experience in customer support or technical support and ask about your expected salary.
3. Technical / Role-Based Interview: The discussion mainly focuses on how you deal with customer support scenarios, your troubleshooting approach when resolving client issues, and your understanding of basic technical concepts required for the job. The goal is to assess your problem-solving skills, communication with clients, and your ability to identify and resolve technical problems effectively.
4. Final / Manager Round: In this stage, the interviewer evaluates how well you would fit into the team and handle real client interactions. The discussion mainly focuses on your communication style, your ability to solve problems effectively, and how you manage and support clients in different situations. The interviewer may also assess your professionalism, teamwork, and approach to handling challenging customer scenarios.
Basic Interview Questions
- Tell me about yourself.
- What are your strengths and weaknesses?
- Why do you want to work here?
- What are your short-term and long-term career goals?
- How do you handle stress or pressure at work?
- Describe a time when you worked in a team.
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