Company Name: Revvity
Job Role: Client Service Representative
Location: Remote
Experience: Freshers
Education: Bachelor’s Degree
Batch: Not Mentioned
Last Date: ASAP
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Revvity Recruitment Hiring Graduates
Job Description
- Provide Level 1 telephone support to external clients as required.
- Develop complete understanding of genomics testing services to effectively communicate and assist in resolving client issues.
- Provide highest levels of customer service to assure current client satisfaction; maintains sensitivity to all potential issues, communicates those issues to appropriate persons within the organization to effect rapid resolution.
- Responding to general requests relating to specimen requirements and collection guidelines, faxing of written reports, confirmation of sample receipt and verification of transfusion date/type, TAT etc.
- Retrieval and triage of requests for data/demographic changes.
- Monitoring and responding to client internet requests.
- The candidate will be expected to work well in a collaborative team environment and to communicate effectively with others.
- Other tasks as requested by the Supervisor of Client Services.
Eligibility
- Bachelor’s degree (science background preferred)
- Knowledge of basic genetic concepts and terminology
- Proficiency in Microsoft Office (Word, Excel, Access, PowerPoint and Outlook)
- Strong organizational skills and attention to detail
- Excellent oral and written communication skills, customer relations and ability to effectively communicate with patients and healthcare professionals
- Self-motivation and ability to work both independently and in a team environment
- Skilled in prioritization, multitasking, and critical thinking/problem solving
- Curiosity, creativity, enthusiasm, and the ability to learn quickly
- Previous experience working in a healthcare or laboratory setting strongly preferred
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
How To Apply for Revvity Recruitment Hiring Graduates?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Revvity Recruitment Hiring Graduates
Selection and Interview Process at Revvity
The interview process at Revvity typically comprises three rounds, starting with a Aptitude, technical assessment, proceeding to a HR interview for applicable roles.
1. Application & Recruiter Screen: The hiring process typically begins when you apply online or are contacted directly by a recruiter, with many candidates reporting a relatively quick response within a few days.
2. Video or Initial Interview: The first formal step is a phone screening conducted by HR or a recruiter, where the focus is on your basic introduction, assessing your communication skills, and understanding your motivation for applying to the role.
3. Team Interview: Candidates typically participate in a team interview with a supervisor or manager, where the discussion becomes more role-specific. This stage focuses on your experience in handling customers, your ability to communicate effectively with healthcare professionals or clients, and your problem-solving skills.
4. Panel Interview: The final round is usually a panel interview involving multiple team members, where the emphasis shifts to behavioral and situational questions to evaluate how you handle real workplace scenarios and interact within a team.
Tips for Client Service Representative Interview Questions
- Resume and Projects: Be prepared to discuss your projects, internships, and technical experiences in detail. Clearly explain your role, the tools and technologies you used, the challenges you encountered, and the results you achieved. Interviewers value candidates who can articulate complex concepts clearly and demonstrate a strong, practical understanding of their work.
- Behavioral Skills: Be prepared to share examples that demonstrate your problem-solving, communication, and teamwork skills. Structure your responses using the STAR method (Situation, Task, Action, Result) to clearly explain your contributions and the impact of your actions.
Basic Interview Questions
- Tell me about yourself.
- What are your strengths and weaknesses?
- Why do you want to work here?
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