Company Name: Qualitest Group
Job Role: Service Desk Engineers
Location: Bangalore
Experience: Freshers (0-3 Years)
Education: Bachelor’s Degree
Batch: Not Mentioned
Last Date: ASAP
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Qualitest Group Recruitment Hiring Graduates
Job Description
- Act as the central communication point for Design, Maintain and Communicate the service support plans in IT Team.
- Communicate the business impact of major incidents and prioritize based on business impact to the client. Assess the impact of changes to systems, applications and infrastructure to determine requirements.
- Configure and solve – DHCP, DNS, various network devices and services. This is a hands-on role where significant participation and escalated support activities are expected including highly technical problem solving and Supporting day-day operations of Server environment. Which includes proactive monitoring and management of the systems and utilize available monitoring tools.
- Escalate Issues to software vendor specific for Technical Support.
- To ensure success as a desktop support engineer, you should have extensive knowledge of home and office systems, good problem-solving skills, and high-level interpersonal skills.
- A top-class desktop support engineer provides fast and effective support for clients experiencing basic hardware and software issues.
Eligibility
- Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
- Good communication skills, Good Understanding of Windows 4/5
- Bachelor’s degree in computer science or information technology
- Minimum Relevant Experience: 0-3 Years
- Knowledge of popular operating systems, software applications, and remote connection systems.
- Ability to solve complex hardware and software issues.
- Ability to travel and work after hours when necessary.
- Excellent interpersonal skills.
- Good written and verbal communication skills.
- Responding to client support requests.
- Contacting clients to find out the nature of the problem.
- Traveling to the client’s location or connecting via a remote link.
- Troubleshooting hardware and software issues.
- Installing and maintaining hardware and computer peripherals.
- Installing and upgrading operating systems and computer software.
- Troubleshooting networking and connection issues.
- Advising on software or hardware upgrades.
- Providing basic training in computer operation and management.
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Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
How To Apply for Qualitest Group Recruitment Hiring Graduates?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Qualitest Group Recruitment Hiring Graduates
Selection and Interview Process at Qualitest Group
The interview process at Qualitest Group typically comprises three to four rounds, starting with a Phone screening or aptitude assessment, then technical round, proceeding to a HR interview for applicable roles.
1. HR / Recruiter Screening: Usually begins with a basic self-introduction, followed by questions about your current salary, notice period, and availability to join. The interviewer may also assess your communication skills, since service desk roles involve regular interaction with users and clients. They often ask whether you are comfortable with work-from-office requirements, rotational shifts, or night shifts. In addition, they may discuss your resume, previous support experience, technical background, and customer-handling skills.
2. Technical Round: Interviewers commonly ask questions related to Windows troubleshooting, Active Directory basics, Office 365 and Outlook issues, and networking fundamentals such as DNS, IP address, VPN, and internet connectivity problems. They may also test your understanding of ticketing tools, remote desktop support, printer troubleshooting, and basic hardware or software issue resolution. The main goal is to evaluate your logical troubleshooting approach, technical understanding, and ability to support end users effectively.
3. Managerial / Client Round:In this round, interviewers usually ask situation-based questions to understand how you would respond in real workplace scenarios. They may ask how you handle difficult or frustrated users, manage multiple high-priority tickets at the same time, or deal with unresolved issues that require escalation to higher support teams.
4. HR / Cultural Fit Round: In this round, the HR team discusses salary expectations, compensation structure, and any negotiation related to the offered package. They also talk about your joining timeline, notice period, and availability to start the role. Additionally, the HR representative explains the documentation process, which may include educational certificates, identity proof, previous employment documents, and background verification requirements before the final offer is released.
Basic Interview Questions
- Tell me about yourself.
- What are your strengths and weaknesses?
- Describe your ideal work environment.
- How do you handle criticism or feedback?
- What are your salary expectations?
- Why do you want to work here?
- What motivates you to perform well at work?
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