Company Name: Criteo
Job Role: Support Specialist
Location: Gurgaon
Experience: Freshers/Experienced
Education: Any Graduate
Batch: Not Mentioned
Last Date: ASAP
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Criteo Recruitment
Job Description
- Deliver an excellent client experience by troubleshooting and resolving technical, creative, financial, and campaign‑setup related requests with speed, accuracy, and empathy
- Act as a client advocate, escalating performance‑related questions to commercial teams and collaborating closely to ensure seamless resolution
- Deliver high level of support and work alongside top client profiles to drive performance and satisfaction
- Educate and empower advertisers on Criteo’s advertising platform’s features, and best practices, enabling them to run successful campaigns independently
- Provide first‑level product support via email and live chat while consistently applying SLAs and strong prioritization skills
- Partner with internal teams (Technical Solutions, Creative Services, Product) to escalate and resolve complex requests efficiently
- Become a power user of our CRM, ensuring high‑quality case management, data accuracy, and operational excellence
- Actively track and own KPIs such as reply time, resolution time, and CSAT, using data to improve both individual and team performance
- Contribute to process optimization and AI adoption, helping us work smarter, faster, and at scale
- Be a strong team player within a multinational Customer Care Team, where collaboration, communication, and shared ownership are essential to success.
Eligibility
- A strong passion for problem‑solving, simplifying complexity, and delivering solutions that leave clients satisfied
- A client‑first mindset, balancing empathy with efficiency and results
- Excellent organizational skills, the ability to multitask, and a sharp attention to detail in a fast‑paced environment
- A collaborative spirit and a genuine enjoyment of working across teams and functions
- The ability to learn quickly, adapt, and thrive amid change and ambiguity
- A KPI‑driven mindset, comfortable using data to prioritize, improve performance, and drive outcomes
- Curiosity, creativity, and the confidence to think outside the box to improve how things work
- Strong communication skills, clear, structured, and impactful, both written and verbal
- A passion for client education and enablement
- An AI‑enthusiastic mindset, excited by innovation, experimentation, and sharing ideas in a rapidly evolving environment
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Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
How To Apply for Criteo Recruitment?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Criteo Recruitment
Selection and Interview Process at Criteo
The interview process at Criteo typically comprises three rounds, starting with a technical, Managerial or Case study proceeding to a HR interview for applicable roles.
1. HR / Recruiter Round: This stage typically focuses on evaluating your communication skills, understanding of the company, and overall fit for a customer-facing environment. Interviewers usually ask about your previous experience handling clients or support-related tasks, why you are interested in joining Criteo, your salary expectations, and your availability to start. This round is generally conversational and is designed to assess how confidently and professionally you interact with others.
2. Hiring Manager Round: In this round, the interviewer typically evaluates your troubleshooting approach, analytical thinking, and communication skills. You may be asked to explain how you would investigate customer issues, manage stakeholder expectations, or simplify technical problems for non-technical clients. The discussion is often scenario-based and focuses on how effectively you solve problems, prioritize tasks, and communicate under pressure.
3. Team Cross-Functional Round: Focuses on how well you would fit within the team environment. Interviewers assess your collaboration skills, communication style, and ability to work effectively under pressure. You may interact with team members from different departments to evaluate how comfortably you can coordinate with others, handle challenging situations, and contribute to a positive and productive workplace culture.
Tips for Support Specialist Interview Questions
To get ready for a Support Specialist interview, concentrate on mastering key technical and behavioral skills also discussing about any projects or technical experience listed on your resume.
- Resume and Projects: Be prepared to clearly discuss any projects, internships, or technical experiences listed on your resume. Focus on your specific contributions, the technologies you used, the challenges you encountered, and the results you achieved. Interviewers often evaluate how well you can explain complex concepts and demonstrate practical understanding.
- Behavioral Questions: These questions explore your past experiences in areas like teamwork, leadership, problem-solving, and managing difficult situations. You’ll likely be asked for real examples that show your communication and collaboration skills. Using the STAR method (Situation, Task, Action, Result) can help you deliver clear and structured responses.
- Case Study Questions: Some interviews may include a business case or scenario. These are designed to assess your critical thinking, ability to interpret information, and skill in proposing logical, well-structured solutions.
Basic Interview Questions
- Tell me about yourself.
- What are your strengths and weaknesses?
- Why do you want to work here?
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