Hexaware Recruitment Hiring Graduates Freshers for Support Associate. Exciting Job opportunity for freshers looking to start their career as an associate. Hexaware Technologies is a leading global IT services and digital consulting company headquatered in Navi Mumbai, Maharashtra, India. So, below are the IBM job description, eligibility and details. So, below here are the Hexaware Job description, Eligibility, and details.
Company Name: Hexaware
Job Role: Support Associate
Location: PAN India
Experience: Freshers (0-3 Years)
Education: Any Graduate
Batch: Not Mentioned
Last Date: ASAP
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Hexaware Recruitment Hiring Graduates
Job Description
- Handle incoming telecom service requests through non-voice channels.
- Process customer transactions using various internal tools and applications.
- Ensure all requests are completed accurately and within the given timelines.
- Follow standard operating procedures (SOPs) while processing transactions.
- Identify and escalate complex issues to the appropriate teams.
- Maintain accuracy and productivity while handling multiple transactions.
- Understand telecom processes and continuously improve work efficiency.
Eligibility
- Any Graduate / Undergraduate (subject to company eligibility criteria).
- Basic computer knowledge.
- Good communication skills.
- Basic understanding of customer service and business processes.
- Ability to work in a process-driven environment.
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Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
How To Apply for Hexaware Recruitment Hiring Graduates?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Hexaware Recruitment Hiring Graduates
Selection and Interview Process at Hexaware
The interview process at Hexaware typically comprises three to four rounds, starting with a Phone screening or aptitude assessment, then technical round, proceeding to a HR interview for applicable roles.
1. Resume Screening: The recruitment team reviews your resume to assess your educational qualifications, communication skills, computer knowledge, and relevant experience. Shortlisted candidates are invited for the next round.
2. Online Assessment: The online assessment generally evaluates candidates’ quantitative aptitude, logical reasoning, verbal ability, English grammar, basic computer fundamentals, and analytical and problem-solving skills. This round is designed to assess candidates’ numerical abilities, communication skills, logical thinking, and overall aptitude.
3. Communication Assessment: This round evaluates English communication, listening skills, pronunciation, grammar, and confidence. Candidates may be asked to read sentences, listen and respond to audio clips, or speak on a given topic.
4. Technical Interview: The technical/operations interview generally focuses on basic technical knowledge and the ability to handle customer or user issues. Candidates should prepare computer fundamentals, including hardware, software, operating systems, and basic troubleshooting, along with networking concepts such as IP addresses, DNS, DHCP, LAN, WAN, and internet connectivity.
5. HR Interview: The final HR round generally evaluates communication, attitude, customer-service orientation, career goals, and flexibility.
Basic Interview Questions
- Tell me about yourself.
- What are your strengths and weaknesses?
- Why do you want to work here?
- What motivates you to perform well at work?
- Describe your ideal work environment.
- How do you handle criticism or feedback?
- What are your salary expectations?
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