Thomson Reuters Recruitment Drive for Technical Product Support.
Company: Thomson Reuters
Job Role: Technical Product Support Associate-Voice
Location: Hyderabad
Experience: 1-2 Years
Education: B.E/B.Tech/Related
Apply By: Immediate
Candidates with Associate’s degree required and/or equivalent work experience will be taken into consideration can apply for the job role. Good opportunity for the freshers to work as an Technical Product Support at Thomson Reuters.
Key Job Details:
- Provide product support to customers via phone, email and/or chat leveraging internal resources in a timely manner across a wide range of ONESOURCE Products
- Work on cases/tickets according to established departmental practices
- Document all interactions following standard operating procedures
- Improve the quality of the customer experience on a daily basis
- Collaborate with other support teams involving integration between ONESOURCE products
- Assist other Support teams based on need and availability
- Participate in training projects and deliver on-demand coaching
Eligibility and skills:
- Associate’s degree required and/or equivalent work experience will be taken into consideration
- Technical degree in Computer Engineering/Computer Science, Information Technology
- Previous support experience with an emphasis on providing excellent service in a Technical Support role (1-2 years)
- Strong technical background in a related IT field and troubleshooting skills
- Technical Support or IT Helpdesk experience
- Demonstration of critical thinking skills
- Strong verbal and written communication skills
- Demonstrate good time management skills
- Knowledge and proficiency using Microsoft Excel, Adobe, SalesForce, and tax preparation software
- Demonstrate customer service skills
- Ability to work with changing priorities and deadlines
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About Thomson Reuters:
Thomson Reuters is a Canadian multinational media company. It provides mass media services. The total number of employees working in Thomson Reuters is 25,800.
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