IBM Recruitment Drive for Technical Support Associate.
Company Name: IBM
Job Role: Associate Technical Support
Location: Hyderabad
Experience: Early Professional
Education: Bachelor’s Degree
Apply by: Immediate
Candidates with a Bachelor’s Degree and a minimum of up to 3 years of experience in the IT Industry can apply for the job role. Good opportunity for the freshers to work as an Associate Technical Support at IBM.
Key Job details:
- Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support.
- Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
- Providing remote Infrastructure support delivery and performing problem cause analysis
- Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product-related technical issues experienced by customers
- Anticipating customer needs and effectively addressing concerns related to their issue or resolution
- Acting as a customer advocate by working directly with customers on high-priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
- Providing direct technical assistance to customers via phone, email, and chat.
Eligibility and Skills:
- Bachelor’s Degree
- Early Professional
- Minimum of up to 3 years of experience in the IT Industry
- Proficient to ensure customer issues are resolved in the most timely and effective manner possible
- Demonstrable ability to handle various tasks or projects with changing priorities.
- Experience to utilize available time efficiently in order to achieve effective and efficient results
- Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
- Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
- Ability to empathize and work with customers in real-time to resolve issues
Also Apply:
Ericsson Freshers Off Campus Drive for Graduate Engineer Trainee
Zoho Corp Freshers Recruitment Drive for Associate/Specialist
About IBM
IBM is the largest Multinational Corporation company. It is an American-based company. IBM mainly produces computer Hardware and software. The company has over 350,600 employees across the globe.
Join Telegram Group to get daily job alerts:
