Amdocs Hiring Graduates Freshers for Operations Analyst | Bachelor’s degree. Amdocs is conducting an off campus recruitment drive. Below are the Amdocs Job description, Eligibility, and details.
Company Name: Amdocs
Job Role: Software Engineer
Location: Pune
Experience: Freshers
Education: Bachelor’s Degree
Batch: Not Mentioned
Last Date: ASAP
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Amdocs Hiring Graduates Freshers
Job Description
- You will perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.
- You will ensure that all required ticket information is available for further analysis and run methods and procedures to provide resolution to known/recurring issues.
- You will apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
- This includes creating a positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude.
- You will update checklists for quality assurance and progress tracking, following standard operating procedures.
- You will ensure the seamless handover between shifts and monitor and publish the SLA achievement by keeping track of all KPIs.
- You will perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs.
- You will ensure timely resolution or escalation within the agreed SLA.
Eligibility
- Bachelor’s degree holder, Masters degree – advantage
- B.E/B.tech/MCA IT /Computer Science or related stream
- Handling offline tickets. Need to work on varies fallouts/exceptions
- Working with field engineers/ technicians to identify, advise and resolve live issues
- Assist and fixing devices and equipment’s with technicians on live chats
- Responsible for taking control of and resolving Complex Technical and Escalated customer issues
- Provide Technical support with Issue resolution via Phone/Chat/Email electronic medium
- Perform Activation/Deactivation & handle other technical Issues using client specified tools
- Identify and provide inputs on unique (or) recurring customer problems
- Be a champion of client specific Tools, Troubleshooting Procedures & Pro
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How To Apply for Amdocs Hiring Graduates Freshers?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Amdocs Hiring Graduates Freshers
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
