Amdocs Recruitment Drive 2022 Hiring for TBO Analyst | BCA/B.Sc/BCA/M.Sc candidates are eligible to apply for the job role. Amdocs is conducting an off campus recruitment drive. Below are the Amdocs Job description, recruitment process and details.
Company Name: Amdocs
Job Role: TBO Analyst
Location: Pune
Experience: Freshers
Education: BCA/B.Sc/BCA/M.Sc
Batch: 2021
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Job Description
- You will perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.
- You will ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.
- You will ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude.
- You will update checklists for quality assurance and progress tracking, following standard operating procedures.
- You will apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
- You will perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs.
Eligibility
- 2021 Batch : BSc, BCS, BCA & MSc (CIS & IT streams only)
- 55% throughout academics, with no gaps or breaks/year down
- Excellent communication skills
- Location – Pune
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How To Apply Amdocs Recruitment Drive 2022?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
Apply for Amdocs Recruitment Drive 2022 Click Here
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