Amdocs Recruitment Hiring Graduates Freshers for Technical Operations Analyst. Exciting Job opportunity for freshers looking to start their career in Technical area. Amdocs is looking for freshers to join their team in the Gurgaon location. The company specializes in software and services for communications, media and financial services providers and digital enterprises. So, below here are the Amdocs Job description, Eligibility, and details.
Company Name: Amdocs
Job Role: Technical Operations Analyst
Location: Gurgaon
Experience: Freshers
Education: Bachelor’s Degree
Batch: Not Mentioned
Last Date: ASAP
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Amdocs Recruitment Hiring Graduates
Job Description
- You will perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.
- You will ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.
- You will apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
- You will perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs.
- You will ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude.
- You will update checklists for quality assurance and progress tracking, following standard operating procedures.
Eligibility
- Bachelor’s degree in Science/IT/Computer Science or equivalent
- Experience writing software code in at least one programming language
- Good knowledge of Object Oriented Design and development
- Experience in Production Support/Application Support
- You will ensure crystal clear communication and documentation as a point of contact.
- You will perform validation, verification, and correction, wherever applicable, of artifacts of the system (reports, bills, event records, screens, and so on). You will report and properly document any errors that are detected.
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Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
How To Apply for Amdocs Recruitment Hiring Graduates?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Amdocs Recruitment Hiring Graduates
Selection and Interview Process at Amdocs
The interview process at Amdocs typically comprises three to four rounds, starting with a Phone screening or aptitude assessment, then technical round, proceeding to a HR interview for applicable roles.
1. Online / Aptitude Test: Typically the first shortlisting stage and includes a mix of quantitative aptitude, logical reasoning, and verbal/English questions. It also covers core technical fundamentals, along with 1–3 coding problems and multiple-choice questions on subjects like DBMS, programming basics, operating systems, and related areas.
2. Technical Interview: Candidates who clear the online test proceed to one or more technical interview rounds, where they can expect questions on programming fundamentals such as OOP and data structures, SQL and database concepts, operating systems, and networking or Unix basics..
3. Additional Screening: This involves an additional screening stage that includes psychometric or integrity tests, reliability assessments, or group discussions and JAM rounds, which are more commonly conducted for fresher candidates.
4. HR Behavioral Round: After clearing the technical rounds, the final HR or behavioral interview focuses on your background, motivation for choosing Amdocs and the role, strengths and weaknesses, ability to handle pressure, willingness to work in shifts or perform repetitive tasks if required, preferred job location, and your long-term career goals.
Basic Interview Questions
- Tell me about yourself.
- What are your strengths and weaknesses?
- Why do you want to work here?
- What motivates you to perform well at work?
- Describe your ideal work environment.
- How do you handle criticism or feedback?
- What are your salary expectations?
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