Company Name: Ansira
Job Role: Specialist
Location: Noida
Experience: Freshers
Education: Any Graduate
Batch: Not Mentioned
Last Date: ASAP
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Ansira Recruitment Hiring Any Graduates
Job Description
- Respond to incoming calls, chats and emails from customers in a prompt and professional manner, ensuring the customer receives the highest level of service.
- Provide accurate and complete information to customers by using the applicable tools, resources and outlined procedures.
- Understand the company’s products or services to effectively address client questions and concerns.
- Show a willingness to learn new things and adapt to company guidelines and procedures.
- May perform other administrative duties as assigned.
- Document tickets (calls, chats and emails) in the call center database.
- Follow specific scripts or call flows to ensure accuracy of information provided.
- Meet outlined performance metrics which may include call quality metrics, customer satisfaction survey scores, and average speed of answer.
- Attend training sessions and team meetings to enhance skills and knowledge.
- Use a positive, friendly, and persuasive attitude to connect with customers, communicate clearly over the phone, manage high call volume at times, and follow up when necessary.
- Demonstrate professional grammar, tone, and volume over the phone. Use proper sentence structure, positive language, and effective transitions.
Eligibility
- Strong written, phone and verbal communication skills along with active listening.
- Exceptional communication and interpersonal skills.
- Willingness to work in 24 * 7 work environment.
- Willingness to work on weekends with scheduled week offs as per business requirement.
- Ability to handle multiple tasks and prioritize effectively.
- Proficient in call center software and technology. Experience with Zendesk is a plus.
- Strong problem-solving skills to address and resolve customer issues efficiently.
- Proven track record of reliability.
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How To Apply for Ansira Recruitment Hiring Any Graduates?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Ansira Recruitment Hiring Any Graduates
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Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
