Anthology Recruitment Hiring Any Graduates Freshers for Support Analyst. Anthology is conducting an off campus recruitment drive. Below are the Anthology Job description, Eligibility, and details.
Company Name: Anthology
Job Role: Support Analyst
Location: Bangalore
Experience: Freshers (0-2 Years)
Education: Any Graduate
Batch: Not Mentioned
Last Date: ASAP
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Anthology Recruitment Hiring Any Graduates
Job Description
- Managing the resolution of technical issues for a distinct set of customers. Customers are system administrators who provide mission-critical services via Anthology e-learning applications to students and faculty at a wide variety of learning institutions
- Drafting and reviewing Knowledge Base articles for Known Issues as well as for frequently recurring issues
- Providing excellent customer management, including excellent communications, responsive follow-through, and advocacy for customer issues within internal departments
- Analyzing trends associated with the assigned customer base and reporting potential areas of risk or reward to Product Support Management. Success criteria are highly focused on the customer satisfaction level
- Prioritizing numerous issues of varying severity and effectively managing the resolution of all issues within accepted service levels. This includes ownership of the data entered into the CRM system and appropriately updating both customer and appropriate Anthology employees on the status of all issues on a timely basis
- Collaborating extensively with peers, Anthology Account Managers, and members of the escalation team including Product Support Engineers, Cloud Teams and Developers to resolve customer issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our customers
Eligibility
- Exceptional listening, written, and oral communication skills
- 0-2 years of experience in a client-facing enterprise product support environment with excellent analytical, problem-solving, and client-handling skills
- Fluency in written and spoken English
- Experience in a self-directed work environment
- Demonstrated ability to research and resolve problems using a variety of resources and tools
- Strong knowledge of system and database administration principles
- Knowledge of PostgreSQL and MS SQL Server Database including troubleshooting, configuration, maintenance, and tuning
- Understanding of Internet application technologies including HTML, CSS, XML, JavaScript, Internet protocols, networking, firewalls, Web Server configurations, Internet application architectures based upon Java technology and Internet security
- Light experience configuring multi-node environments that run enterprise-level applications
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How To Apply for Anthology Recruitment Hiring Any Graduates?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Anthology Recruitment Hiring Any Graduates
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
