Company Name: Astreya
Job Role: Desktop Support Specialist
Location: Bangalore
Experience: Freshers
Education: Any Graduate
Batch: Not Mentioned
Last Date: ASAP
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Astreya Recruitment Hiring Any Graduates
Job Description
- Assist in performing inventory and asset management, conference room preventative maintenance, and e-recycling
- Support a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction
- Ensure audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees
- Assist in deployment and recovery of laptop and desktop images
- Perform customer support for over 70,000 users worldwide from IT accessory to workstation dressing
- Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)
Eligibility
- High school diploma or general education degree (GED) and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
- Excellent written and verbal communications skills
- Ability to work in a large team with minimal supervision
- Capable of providing an outstanding user experience
- Basic inventory or IT knowledge
- Interest in new technologies and IT career path
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How To Apply for Asterya Recruitment Hiring Any Graduates?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Astreya Recruitment Hiring Any Graduates
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
Selection and Interview Process at Astreya
The interview process at Astreya typically comprises three rounds, starting with a Aptitude, technical assessment, proceeding to a HR interview for applicable roles.
1. Recruiter / HR Screening: During this round, the recruiter typically asks general questions to understand your background, communication skills, and interest in the position. You may be asked to introduce yourself, explain why you want to work at Astreya, and discuss any experience you have in desktop support or IT support. The recruiter may also ask about your salary expectations, availability to join the company, and whether you are comfortable working onsite and in different shift timings.
2. HR Recruiter Screening Round: In this round, the recruiter focuses on understanding the candidate’s introduction and background, their interest in human resources or recruitment, and their overall communication skills. They may also ask about the candidate’s availability for the internship, including start date and duration, to ensure it aligns with the company’s requirements.
3. Technical Interview: The Technical Interview (Main Round) is usually conducted by a Technical Lead or an IT Manager and focuses on evaluating the candidate’s technical knowledge and troubleshooting skills related to desktop support. During this round, candidates are commonly asked questions about desktop operating systems and system administration. For example, interviewers may ask about Active Directory, including what it is and how it is used in organizations.
Tips for Desktop Support Specialist Interview Questions
To get ready for a Desktop Support Specialist interview, concentrate on mastering key technical and behavioral skills also discussing about any projects or technical experience listed on your resume.
- Resume and Projects: Be ready to discuss in detail any projects, internships, or technical experiences mentioned on your resume. Highlight your role, technologies used, challenges faced, and outcomes achieved. Interviewers often look for your ability to explain complex ideas clearly and demonstrate practical understanding of your work.
- Behavioral Skills: Prepare to share examples that showcase your problem-solving, communication, and teamwork abilities. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly convey how you contributed to resolving challenges or achieving goals.
Basic Interview Questions
- Tell me about yourself.
- What are your strengths and weaknesses?
- Why do you want to work here?
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