Calix Off Campus Hiring Graduates Freshers for Support Intern

Calix Off Campus Hiring Graduates Freshers for Support Intern. Calix is conducting an off campus recruitment drive. Below are the Calix Job description, Eligibility, and details.

Company Name: Calix

Job Role: Success Intern

Location: Bangalore

Experience: Freshers

Education: Bachelor’s/Master’s Degree

Batch: Not Mentioned

Last Date: ASAP

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Calix Off Campus Hiring Graduates

Job Description

 

• Support senior team members by pulling necessary information required to deliver customer facing engagements
• Implement strategies to ensure customers receive rapid and proactive knowledge and support.
• Continuously improve processes and contribute to growth by creating and updating content, playbooks, and processes.
• Develop processes and relationships to increase customer retention and loyalty, ultimately increasing renewal rates.
• Monitor health scores, satisfaction levels, and customer engagement.
• Maintain and update data in customer success management software.
• Deliver customer facing engagements.

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Eligibility

• Bachelor’s degree in computer science, electronics, communications or related field.
• MBA or equivalent degree in business, management or marketing.
• Excellent communication, presentation and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong analytical, problem-solving and decision-making skills.
• Certifications, Knowledge and Experience:
• Any certifications, knowledge or experience in networking technologies, routers, switches, subscriber management or related domains would be a plus.
• Familiarity with CRM, ticketing, chat and email tools and platforms.
• Knowledge of best practices and trends in customer success and retention.
• Ability to pull data, analyze them and make recommendations based on customer feedback and metrics.