Cision Work From Home Hiring Freshers for Support Associate

Cision Work From Home Hiring Freshers for Support Associate. Cision is conducting an off campus recruitment drive. Freshers are eligible to apply for the job role. Below are the Cision Job description, Eligibility, and details.

Company Name: Cisco

Job Role: Support Associate

Location: Work From Home

Experience: Freshers

Education: Any Graduate

Batch: Not Mentioned

Last Date: ASAP

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Cision Work From Home

Job Description

• Answers customer support requests via telephone, ticket or web promptly to enhance the customer experience.
• Patiently and attentively listens to customers queries and manages the resolution or connects them with the appropriate teams to address their needs
• Works with Customer Experience management to maintain best practices for efficient communications with customers
• Quickly learns the functions of the support tools and systems to log in and resolve customers’ requests
• Accurately records and logs interactions with customers and updates account information and are able to retrieve this information to create reports for management
• Resolves platform or service problems by clarifying the customers complaint, determining the root cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment
• Address customer questions about new products or services
• Performs other duties as required
• Collaborates with Customer Success Managers, Onboarding & Implementation Consultants and other customer facing personnel to ensure service excellence
• Cross functional collaboration with internal and external partners and stakeholders, e.g the sales department, finance, other CX departments etc.

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Eligibility

• Excellent English language skills, written and verbal. Additional languages are an advantage
• Highly customer focused; shows a real passion for the customer experience and customer support industry
• Driven, self-starter, enthusiastic and with an “ownership” mentality
• Advanced listening and verbal communication skills to understand customer’s needs, and ability to respond clearly and concisely both verbally and written
• Adaptable and ability to thrive in a fast-paced, ever-evolving environment
• Proven experience in a customer-interacting role
• Influencing and negotiation skills
• Ability to collaborate with internal partners whilst co-ordinating key customer deliverables ensuring world class customer experience
• Enthusiast; strong work ethic with a positive mindset, and can-do attitude

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