Company Name: Cision
Job Role: Quality Analyst
Location: Work From Home
Experience: Freshers
Education: Any Graduate
Batch: Not Mentioned
Last Date: ASAP
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Cision Work From Home
Job Description
- Build strong partnerships with key stakeholders within Cision’s Insights function and with third party suppliers
- Analyzes Insights data across job roles, job functions, processing locations and derives statistically valid trends, to drive.
- root cause analysis
- Produce scorecards for internal data reporting up to board level and presenting this data to a range of stakeholders.
- Responsible for monitoring customer satisfaction scores and working with the GBS Insights teams to proactively identify problem areas and implement improvements to reduce error rates.
- areas to automate to reduce the numbers of errors or drive first time right percentages
- Analysis includes looking into the type of input, the complexity of the job, the outputs produced, adherence to SLA’s/KPI’s, ability to meet or exceed productivity measures, usage of tools and technology solutions.
- The Insights Quality Analyst ensures that all data and quality reviews use the same methods, tools, and approaches, procedures, and accountability standards. The Insights Quality Analyst frequently reviews trend data, customer surveys, and customer feedback. They will use this information to adjust the training, resource qualifications and actions to achieve service levels and quality metrics.
Eligibility
- Excellent written and verbal communication skills
- Ability to build strong partnerships with key stakeholders
- Experience of using IT systems and databases
- Confident and direct communicator
- Works well as part of a team
- Strong organizational skills
- Positive individual, a role model with proven ability to get things done
- Track record of driving continuous improvement and owning QA outcomes
- Ability to withstand pressure and deliver to deadlines
- Shows initiative, is proactive and enthusiastic
- Keen eye for detail and a meticulous approach to work
- Strong analytical mind and methodical approach
- Delivers and takes ownership
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How To Apply for Cision Work From Home?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Cision Work From Home
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