Company Name: Cornerstone
Job Role: Junior Support Specialist
Location: Pune
Experience: Freshers
Education: Bachelor’s Degree
Batch: Not Mentioned
Last Date: ASAP
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Cornerstone Recruitment Hiring Graduates
Job Description
- Consistently deliver positive customer experience reflected over Customer Satisfaction metrics (CSAT).
- Continuous adherence with Cornerstone On Demand support process to achieve Customer SLAs.
- Time-bound and superior customer communication over CRM (salesforce), Phone and Email.
- Regular quality updates until resolution to prevent case staleness/aging and preventing a backlog.
- Follow work on hand prioritization while dealing with cases carrying high customer impact and deliver time-bound resolution in line with customer expectations.
- Where necessary, time-bound engagement of next-level support with proper triage and case documentation, keep stakeholders timely appraised and share feedback.
- Active engagement with Knowledge base and forums utilizing help channels/resources.
- Continuous learning and knowledge enhancement around Cornerstone OnDemand product portfolio and associated technology
- Consistently deliver aligning with set goals and beyond
- Seamlessly collaborate and contribute towards the inclusive success of Cornerstone OnDemand ecosystem.
- Consideration of privacy and security obligations.
Eligibility
- Bachelor’s degree in computer science or equivalent with less than a year of customer facing application support experience.
- Basic awareness about SaaS, cloud computing, FTP, SSO, SMTP, HTML, etc.
- Superior written and verbal communication skills.
- Customer centric mindset, with passion for helping customers and providing excellent customer service.
- Strong analytical and problem-solving skills.
- Added Advantage – Familiar with support workflows and processes and experience working with CRM application like
- Salesforce, in SLA driven ecosystem.
- The role requires working in 24×7 environment (mostly US shifts).
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
How To Apply for Cornerstone Recruitment Hiring Graduates?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Cornerstone Recruitment Hiring Graduates
Selection and Interview Process at Cornerstone
The interview process at Cornerstone typically comprises three rounds, starting with a Aptitude, technical assessment, proceeding to a HR interview for applicable roles.
1. Application & Resume Screening: You submit your CV through the Cornerstone careers portal, LinkedIn, or a job board. A recruiter reviews your application to assess whether you meet the basic requirements, including a bachelor’s degree (typically in IT, computer science, business, or a related field) and strong written and verbal communication skills. An interest in customer support and some exposure to technology (such as SaaS platforms, CRM tools, or basic networking concepts).
2. Recruiter Phone Screen: This is usually the first interview stage and focuses on your professional background, interests, and career goals, your motivation for applying to Cornerstone, your experience or interest in customer support roles and your availability and alignment with the required work shifts.
3. Manager / Hiring Lead Interview: This stage is typically the second round and may take place via video or phone. It usually combines behavioral questions with support-focused situational scenarios.
Basic Interview Questions
- Tell me about yourself.
- What are your strengths and weaknesses?
- Why do you want to work here?
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