CSG Work From Home Hiring Freshers for Technical Support Analyst. CSG is conducting an off campus recruitment drive. Freshers are eligible to apply for the job role. Below are the CSG Job description, Eligibility, and details.
Company Name: CSG
Job Role: Technical Support Analyst
Location: Work From Home
Experience: Freshers (0-3 Years)
Education: Bachelor’s Degree
Batch: Not Mentioned
Last Date: ASAP
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CSG Work From Home
Job Description
- Login time – At around 7:30am IST.
- Follow up on support issues, which include liaising with both the customer as well as Level 3 and Level 4 teams.
- Ticket intake and triage; Troubleshoot, diagnose, triage application defects
- Tight Incident Management procedures; Frequent updates, progress, transparency
- Incident ownership from inception to resolution
- Documenting operational procedures and best practices.
- Work with stakeholders to gather data and move issues to resolution
- Respond to requests such as clarifying functionality and configuration and completing service requests
- Monitoring and maintaining the health and performance of software systems to ensure reliability & performance.
Eligibility
- Bachelor’s degree in business, related field, or equivalent experience
- Understands the principles of SDLC and PMLC
- AWS and knowledge of cloud technologies will be an advantage
- Able to communicate effectively to convey and clarify information
- Solid written and verbal communication skills in English
- Tech Skills : Shell Scripting and Basic SQL .
- Basic understanding of client requirements and product implementation
- Experience in Ticket and queue management
- Experience in Telecommunication industry is preferred
- Good understanding of complex software system architecture and operation
- Knowledge in a development language will be an advantage
Also Apply
Accenture Virtual WFH Program For Freshers
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How To Apply for CSG Work From Home?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Apply CSG Recruitment
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
