Company Name: Diebold Nixdorf
Job Role: Associate Service Desk Representative
Location: Hyderabad
Experience: Freshers (0-2 Years)
Education: Any Graduate
Batch: Not Mentioned
Last Date: ASAP
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Diebold Nixdorf Recruitment Hiring Graduates
Job Description
- Answers inbound customer calls and / or transforms information from any customer service channel into the ticket system.
- Documents all activity and updates the appropriate knowledge management, reporting and other systems.
- Ensures high levels of customer satisfaction at all times.
- Engages with customers to further understand reported issues and provide guidance, according to solution tree and knowledge base protocol, to diagnose and solve incidents (that is, , password resets, software configuration, etc).
- Monitors the Universal Work Queue (UWQ) revision of assigned tasks, creating and updating tickets to reflect changes (that is, , cancelations, additional information).
- Informs manager or dedicated IRM team in case of customer escalations.
Eligibility
- Education or equivalent work experience required.
- Uses remote tools to troubleshoot, analyze and resolve technical issues.
- When resolution is unsuccessful, escalates issues according to established procedure and informs customer of next steps.
- Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Service Desk Support.
- Good local/client’s language skills (Written and spoken) as well as business English skills (Written and spoken) required.
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How To Apply for Diebold Nixdorf Recruitment Hiring Graduates?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Diebold Nixdorf Recruitment Hiring Graduates
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