Enverus Work From Home Hiring Freshers for Access Admin. Enverus is conducting an off campus recruitment drive. Freshers are eligible to apply for the job role. Below are the Enverus Job description, Eligibility, and details.
Company Name: Enverus
Job Role: Access Admin
Location: Work From Home
Experience: Freshers
Education: Any Graduates
Batch: Not Mentioned
Last Date: ASAP
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Enverus Work From Home
Job Description
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Solve technical problems concerning customer accounts
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Respond to internal/external stakeholder issues within agreed SLAs
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Work alongside support agents to assist customers with basic login/data issues. Determine the root cause of the problem and explain the solution(s).
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Process tickets to renew, upgrade, and set up new clients within agreed SLAs
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Learn new systems as new products/services release.
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Maintain customer accounts in multiple databases, ensuring data is consistent between them.
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Provide first-level support for Enverus software applications, data, products, and services, answering and prioritizing service requests received via email, which may include rotating holidays and weekends.
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Respond to internal and external customer questions efficiently and effectively using active listening, personalization techniques, and focusing on adding value.
Eligibility
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Communicate with Senior Customer Support Analysts regarding escalated tickets and advanced solutions to customer inquiries.
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Work well in group problem-solving situations, look for ways to improve and promote quality, and manage difficult or emotional customer situations.
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Perform all other duties as assigned by the Manager.
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Record resolution information in applicable ticketing software and maintain the accuracy of the help desk database.
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Investigate and validate reported issues to assess risk and exposure and drive prioritization discussions.
Also Apply
Accenture Virtual WFH Program For Freshers
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How To Apply for Enverus Work From Home?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Enverus Work From Home
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
