Ericsson Recruitment Hiring Freshers for Support Specialist | BCom, BBM, BBA or relevant degree. Ericsson is conducting an off campus recruitment drive. Freshers and experienced candidates are eligible to apply for the job role. Below are the Ericsson Job description, Eligibility, and details.
Company Name: Ericsson
Job Role: Support Specialist
Location: Bangalore
Experience: Freshers/Experienced
Education: Bachelor’s/Master’s Degree
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Job Description
- Respects time schedule and working hours as communicated by the Manager.
- Handle inquires by taking following actions: Receive inquiries by email / chat, using computerized systems to access the details of customers, receive inquiries by phone and ensuring customer queries are answered to their satisfaction, log ticket, dispatch or resolve ticket according to work instructions, handle request with high complexity level.
- Responsible of Incident Management within ITIL Framework by taking following actions: prioritize high severity or escalated tickets, follow-up pending tickets.
- Assure Quality Control in key areas by taking following actions: understand the purpose of quality control, provide necessary support as required.
- Has the integrity to respect private and confidential information by taking following actions: understand the responsibility in data security, analyze sensitive information and ensure it is secure.
Eligibility
- Education: Graduate in BCom, BBM, BBA or relevant degree
- Minimum years of relevant experience: Fresher to 3 years into support role in Accounts payable
- Very good communication skills and attention to details
- Analytical skills along with positive attitude, flexibility and adaptability
- Integrity and responsibility
- Fast learner
- Creativity
- Result oriented attitude.
- Customer oriented attitude
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Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
How To Apply for Ericsson Recruitment Hiring Freshers?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
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