Firstsource Recruitment Hiring Any Graduates Freshers for Associate (Email/Chat) Support. Exciting Job opportunity for freshers looking to start their career as a Associate Support Role. Firstsource is seeking freshers with strong best-in-class customer service/problem resolution and technical troubleshooting to customer queries to join their team in Bangalore Location. As a reputable Indian business process management (BPM) company provides services like customer experience, digital transformation, and data analytics So, below here are the Firstsource Job description, Eligibility, and details.
Company Name: Firstsource
Job Role: Associate (Email/Chat) Support
Location: Bangalore
Experience: Freshers (0-2 Years)
Education: Any Graduate
Batch: Not Mentioned
Last Date: ASAP
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Firstsource Recruitment Hiring Graduates
Job Description
The Customer Service Associate is a frontline role responsible for delivering exceptional customer service to clients based in various regions. The role involves handling customer inquiries, resolving issues, and providing support across multiple communication channels, including phone, email, and chat.
- Respond to customer inquiries promptly and professionally via phone, email, and chat, providing accurate information and resolving issues effectively.
- Handle a wide range of customer concerns, including inquiries, product/service issues, billing inquiries, and general inquiries.
- Demonstrate empathy and understanding while addressing customer needs and concerns.
- Proactively follow up with clients to ensure their concerns have been resolved to their satisfaction.
- Escalate complex issues to the appropriate teams or supervisors for timely resolution.
- Adhere to established service level agreements (SLAs) and quality standards to meet or exceed customer expectations.
- Ensure compliance with company policies, procedures, and data protection regulations while handling customer information.
- Analyze customer issues and apply problem-solving skills to identify root causes and implement effective solutions.
- Collaborate with internal teams to resolve customer concerns that require cross-functional support.
- Develop a comprehensive understanding of the organization’s products and services to provide accurate and helpful information to customers.
Skills
- Excellent communication skills in English; proficiency in additional European languages is an advantage.
- Empathetic and patient demeanour with a genuine desire to assist customers
- Communicate effectively with customers and internal teams, using clear and professional language
- Actively participate in training sessions and skill development programs to enhance customer service and problem-solving abilities.
Eligibility
- Graduate Fresher
- Undergraduate – 2 Years Experience
- Prior experience in customer service
- Deliver high levels of CSAT / NPS scores / others
- Adherence to regulatory Compliance
- Achieve quality scores
- Deliver on defined process specific metrics
- Adherence to process SOPs
- Schedule adherence
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
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How To Apply for Firstsource Recruitment Hiring Graduates?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
More Details Firstsource Recruitment Hiring Graduates
Selection and Interview Process at Firstsource
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Application & Shortlisting – You can apply to Firstsource through various channels such as campus recruitment, job portals, walk-in interviews, or employee referrals.
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Technical Assessment – Candidates are typically required to take an online written test consisting of multiple-choice questions (MCQs) that assess their knowledge of programming, data structures, and databases.
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HR / Behavioural Interview – willingness to work in shifts, assess your communication skills, inquire about any previous experience, and evaluate your overall adaptability.
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Final Interview/ Documentation – After clearing rounds, you may receive an offer letter, and then complete joining formalities (background check, verification, documentation) and induction.
Tips for Customer Support Interview Questions
- “Why do you want to work in Associate support?” Emphasize that you enjoy solving problems, making customers happy, and contributing to a positive brand experience.
- “What does excellent customer service mean to you?” Highlight empathy, efficiency, clear communication, and ownership of issues until resolved.
- “Are you comfortable working night shifts or 24/7 rotations?” Be honest. If you’re flexible, emphasize your adaptability and commitment to supporting customers at all times.
Basic Interview Questions
- Tell me about yourself.
- What are your strengths and weaknesses?
- Why do you want to work here?
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