Company Name: FIS
Job Role: Service Associate
Location: Gurgaon
Experience: Freshers
Education: Any Graduate
Batch: Not Mentioned
Last Date: ASAP
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FIS Recruitment Hiring Any Graduates
Job Description
- Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department.
- Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries.
- Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.
- When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource.
- Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge.
- Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
- Updates customer information and ensures accurate entry of contact information.
- Meets standards of job, such as quality standards, adherence to schedule and average handle time.
Eligibility
- Knowledge of the company’s products, services and business operations to enable resolution of customer inquiries
- Excellent customer service skills that build high levels of customer satisfaction
- Excellent verbal and written communication skills
- Computer navigation and operation skills
- Demonstrates effective people skills and sensitivities when dealing with others
- Ability to work both independently and in a team environment
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How To Apply for FIS Recruitment Hiring Any Graduates?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details FIS Recruitment Hiring Any Graduates
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
Selection and Interview Process at FIS
The interview process at FIS typically comprises three rounds, starting with a Aptitude, technical assessment, proceeding to a HR interview for applicable roles.
1. Resume Shortlisting / Application: Candidates apply through the company’s career portal, LinkedIn, or other job websites. After applying, the HR team reviews the resumes to evaluate the candidate’s communication skills, educational qualifications, and relevant work experience. If the profile matches the job requirements, the candidate is shortlisted and receives a call or email from HR for the next step of the process.
2. Online Test / Assessment: This test usually checks basic skills such as English grammar, reading comprehension, and simple aptitude. It may also include situational questions designed to assess how a candidate would handle different customer service scenarios.
3. HR Interview: Candidates usually attend a one-on-one interview, which may be conducted through a phone call, video meeting, or face-to-face discussion. During this round, the interviewer mainly evaluates the candidate’s communication skills, ability to handle customers, and overall attitude toward work.
4. Final Interview: During this stage, HR may also explain company policies and confirm whether the candidate is comfortable with the job requirements. If everything goes well, the candidate is asked to complete the necessary documentation and is then provided with the job offer.
Tips for Service Associate Interview Questions
To get ready for a Service Associate interview, concentrate on mastering key technical and behavioral skills also discussing about any projects or technical experience listed on your resume.
- Resume and Projects: Be ready to discuss in detail any projects, internships, or technical experiences mentioned on your resume. Highlight your role, technologies used, challenges faced, and outcomes achieved. Interviewers often look for your ability to explain complex ideas clearly and demonstrate practical understanding of your work.
- Behavioral Skills: Prepare to share examples that showcase your problem-solving, communication, and teamwork abilities. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly convey how you contributed to resolving challenges or achieving goals.
Basic Interview Questions
- Tell me about yourself.
- What are your strengths and weaknesses?
- Why do you want to work here?
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