FiscalNote Work From Home Hiring Freshers for Client Support Associate. FiscalNote is organizing an off campus recruitment drive. Below are the FiscalNote Job description, Eligibility, and details.
Company Name: FiscalNote
Job Role: Client Support Associate
Location: Work From Home
Experience: Freshers
Education: Any Graduate
Batch: Not Mentioned
Last Date: ASAP
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FiscalNote Work From Home
Job Description
- Problem-Solving: Resolve client complaints or technical problems by troubleshooting and offering effective solutions or escalating issues as necessary.
- Customer Assistance: Provide timely, efficient, and professional responses to customer inquiries, concerns, or technical issues through phone, email, or chat.
- Collaboration with Other Teams: Work with other departments like sales, technical support, or product teams to address client issues or improve service offerings.
- Communicate product updates, service changes, and relevant company information to clients clearly and effectively.
- Product/Service Knowledge: Maintain an in-depth understanding of the company’s products or services in order to provide accurate information and advice.
- Follow-Up: Follow up with clients to ensure satisfaction and to confirm that any issues have been resolved satisfactorily.
- Data Entry and Documentation: Keep records of client interactions, issues, feedback, and solutions in a customer relationship management (CRM) system.
- Maintain Customer Satisfaction: Ensure that clients’ needs are being met and strive to build and maintain positive relationships.
Eligibility
- Communication Skills: Things need to be explained clearly, whether in writing or speaking. This helps customers to understand their problems and how they should be fixed.
- Empathy and Patience: Calmness and understanding should be shown when customers are upset. Customers will feel better and be trusted more when they are listened to.
- Problem-Solving Skills: The problem should be identified quickly, and a simple solution should be provided to keep customers happy.
- Time Management: Multiple customer requests should be handled at once. Tasks should be completed on time to keep customers happy.
- Active Listening: What the customer is saying should be listened to carefully. This shows that their concerns are cared for and helps problems to be solved better.
- Attention to Detail: Every little detail should be paid attention to. This ensures no problem is missed and that everything is recorded correctly.
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How To Apply for FiscalNote Work From Home?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details FiscalNote Work From Home
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
