Company Name: Harris
Job Role: Support Intern
Location: Mumbai
Experience: Freshers
Education: Bachelor’s Degree
Batch: Not Mentioned
Last Date: ASAP
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Harris Recruitment Hiring Graduates
Job Description
- Assist in reviewing and tracking customer cases and service requests in CRM systems such as HubSpot.
- Maintain and update customer account records, notes, and case details in the CRM.
- Support the CSM in monitoring customer engagement and platform usage.
- Assist with client follow-ups regarding service requests, callable lists, or billing inquiries.
- Document customer feedback and commonly reported issues for internal reference.
- Support coordination with internal teams such as Support, Product, Implementation, and Finance for customer requests.
- Assist in reviewing accounts with outstanding balances and tracking payment follow-ups.
- Help prepare basic internal reports and account summaries.
- Participate in training sessions to understand product features, workflows, and customer success processes.
- Work closely with the Customer Success Manager to complete assigned tasks and maintain clear communication on progress and updates.
Eligibility
- Recently completed or currently pursuing a degree in Computer Science, Information Technology, Biomedical Engineering, Healthcare Informatics, or a related field.
- Basic understanding of software applications, SaaS products, or CRM tools is an advantage but not mandatory.
- Strong verbal and written communication skills.
- Good analytical and organizational abilities with attention to detail.
- Ability to learn quickly and work collaboratively in a team environment.
- Interest in Customer Success, client relationship management, and healthcare technology.
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
How To Apply for Harris Recruitment Hiring Graduates?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Harris Recruitment Hiring Graduates
Selection and Interview Process at Harris
The interview process at Harris typically comprises three rounds, starting with a Aptitude, technical assessment, proceeding to a HR interview for applicable roles.
1. Application / Resume Screening: he interview process for a Harris Support Intern role typically begins with submitting an application through the company website or job portals, after which your resume is screened for key qualities such as analytical skills, strong communication ability, and any exposure to CRM tools like Salesforce. If shortlisted, you’ll move on to an initial screening round, usually a 15–30 minute phone or HR interview.
2. Technical Interview: This round is designed to assess how well you can understand and improve workflows, handle real-world support scenarios, and work with tools like CRM systems. The questions are typically aligned with the role’s responsibilities, such as process improvement, managing support tasks efficiently, and demonstrating structured thinking in practical situations.
3. Behavioral / Managerial Round: This round is typically conducted by a team lead or hiring manager and focuses on evaluating your teamwork, cultural fit, and overall attitude toward work. In this round, they assess how well you collaborate with others, whether you take ownership of your responsibilities, and your willingness to learn and grow in a professional environment. It’s more about understanding your mindset, past experiences, and how you approach challenges rather than testing technical skills.
4. Final Round: This stage is generally meant to give both you and the company a better sense of alignment, allowing you to interact with potential teammates and clarify any remaining questions about the role or work environment.
Basic Interview Questions
- Tell me about yourself.
- What are your strengths and weaknesses?
- Why do you want to work here?
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