IBM Recruitment Drive for Technical Support Associate

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IBM Recruitment Drive for Technical Support Associate.

IBM Jobs


Company Name: IBM

Job Role: Associate Technical Support

Location: Hyderabad

Experience: Early Professional

Education: Bachelor’s Degree

Apply by: Immediate


Candidates with a Bachelor’s Degree and a minimum of up to 3 years of experience in the IT Industry can apply for the job role. Good opportunity for the freshers to work as an Associate Technical Support at IBM.


Key Job details:

  • Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support.
  • Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
  • Providing remote Infrastructure support delivery and performing problem cause analysis
  • Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product-related technical issues experienced by customers
  • Anticipating customer needs and effectively addressing concerns related to their issue or resolution
  • Acting as a customer advocate by working directly with customers on high-priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
  • Providing direct technical assistance to customers via phone, email, and chat.

Eligibility and Skills:

  • Bachelor’s Degree
  • Early Professional
  • Minimum of up to 3 years of experience in the IT Industry
  • Proficient to ensure customer issues are resolved in the most timely and effective manner possible
  • Demonstrable ability to handle various tasks or projects with changing priorities.
  • Experience to utilize available time efficiently in order to achieve effective and efficient results
  • Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
  • Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
  • Ability to empathize and work with customers in real-time to resolve issues

Also Apply:

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About IBM

IBM is the largest Multinational Corporation company. It is an American-based company. IBM mainly produces computer Hardware and software. The company has over 350,600 employees across the globe.


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