Intouch Work From Home Hiring Freshers for Support Associate (Chat/Mail). Intouch is conducting an off campus recruitment drive. Freshers are eligible to apply for the job role. Below are the Intouch Job description, Eligibility, and details.
Company Name: Intouch
Job Role: Support Associate (Chat/Mail)
Location: Work From Home
Experience: Freshers (0-5)
Education: Any Graduate
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Job Description
- Responsible for providing excellent customer service, solving questions and complaints related to order status, Inventory, Billing related queries, through web-chat and email based communication tools
- Coordinate with the co-workers, lead persons and other departments as appropriate
- Responsible to handle inquiries in a manner which meets quality and performance standards
- Identify and escalate priority emails to appropriate channels
- Provide information to the client and place appropriate notes in the system indicating exactly what action was taken or needs to be taken
- Handle customer complaints in a professional manner and attempt to successfully resolve cases in accordance with established guidelines
- Actively listen to the customer, and show empathy and patience
- Document customer transactions accurately in the appropriate systems
Eligibility
- Education – Any Graduate
- Experience – 0 to 5 years of experience in the call center industry, preferably in Chat/Email Operations
- Fundamental understanding of eCommerce websites
- Ability to adhere to all organizational policies and procedures
- Above average verbal and written communication skills – ability to speak accurately, using proper grammar, and good enunciation
- Ability to operate a phone system, personal computer
- Ability to listen attentively and to use the information provided by clients to tailor responses and actions to meet the client’s specific needs
- Ability to work in a fast-paced, hectic, changing environment
- Ability to organize and follow up multiple tasks/details with accuracy and timeliness
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Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
How To Apply for Intouch Work From Home?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
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