IntouchCX Work From Home Hiring Freshers for Service Representative. IntouchCX is organizing an off campus recruitment drive. Below are the IntouchCX Job description, Eligibility, and details.
Company Name: IntouchCX
Job Role: Service Representative
Location: Remote
Experience: Freshers (0-5 Years)
Education: Any Degree
Batch: Not Mentioned
Last Date: ASAP
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IntouchCX Work From Home
Job Description
- Responsible for providing excellent customer service, solving questions and complaints related to order status, Inventory, Billing related queries, through web-chat and email based communication tools
- Responsible to handle inquiries in a manner which meets quality and performance standards
- Identify and escalate priority emails to appropriate channels
- Handle customer complaints in a professional manner and attempt to successfully resolve cases in accordance with established guidelines
- Attend Team Meetings/additional training sessions as scheduled
- Performs other duties as assigned
- Document customer transactions accurately in the appropriate systems
- Actively listen to the customer, and show empathy and patience
- Provide information to the client and place appropriate notes in the system indicating exactly what action was taken or needs to be taken
- Ensure policies and procedures are followed in all contacts
- Maintain thorough knowledge of systems so that information can be researched and proper information is given to the customer
- Learn and retain a thorough working knowledge of all existing and new processes and procedures
Eligibility
- Education – Any Graduate
- Experience – 0 to 5 years of experience in the call center industry, preferably in Chat/Email Operations
- Fundamental understanding of Commerce websites
- Above average verbal and written communication skills – ability to speak accurately, using proper grammar, and good enunciation
- Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
- Ability to work in a fast-paced, hectic, changing environment
- Ability to organize and follow up multiple tasks/details with accuracy and timeliness
- Ability to operate a phone system, personal computer
- Ability to adhere to all organizational policies and procedures
- Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays
- Ability to perform basic mathematical functions
- Must successfully pass a background check if required
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How To Apply for IntouchCX Work From Home?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details IntouchCX Work From Home
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
