Kaplan Work From Home Hiring Freshers for Data Analyst. Kaplan is organizing an off campus recruitment drive. Below are the Kaplan Job description, Eligibility, and details.
Company Name: Kaplan
Job Role: Data Analyst
Location: Work From Home
Experience: Freshers
Education: Bachelor’s Degree
Batch: Not Mentioned
Last Date: ASAP
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Kaplan Work From Home
Job Description
- Execute and take ownership of the end-to-end experience or “journey” of customers/learners across Innovation Group products/programs.
- Hybrid Schedule: 3 days remote / 2 days in office
- Deliver delightful, multi-channel support (primarily written communication via email, SMS, live chat) to customers/learners throughout every stage of their pre- and post-enrollment journeys.
- 30-day notification period preferred
- Triage inbound contacts via shared inboxes, responding directly when appropriate
- Handle outbound one-to-one customer-/learner-facing communications, including for application issues, cohort cancellation/retention, Group deals, and any other one-to-one outbound communications as necessary.
- Manage late-onboarding, extensions, partner-referral/ Group deal manual enrollments, and other off-cycle journey- and records-management for customers/learners.
- Represent Kaplan and our partners professionally and in alignment with brand values, resolving customer issues quickly and effectively, providing product expertise and support, and using every interaction to help turn each customer into a raving fan.
- Collaborate with part-time Mentors/Coaches and other internal/external partners to handle escalations, coordinate support, and deliver a seamless experience for each learner.
- Provide direct support to internal and external partners to quickly resolve customer/learner-facing escalations.
- Work with the CLX Manager and Innovation Technology team to implement and user-test new tools, systems, and channels.
- Other duties as needed to support the UP & Innovation Group’s customer and learner experience goals.
Eligibility
- Bachelor’s degree
- Excellent customer service instincts; prioritizes and champions customer delight
- Excellent written and verbal communication skills and ability to adjust written and verbal communication to fit a variety of contexts, audiences, and channels
- Enjoys working in a dynamic, fast-paced environment in which the work and requirements are ever-changing and everyone works hard to exceed shared goals
- Track record of success working remotely to deliver high-quality customer experiences and achieve key performance metrics
- Track record of getting a variety of things done with both speed and fidelity; extremely high attention to detail, even when pivoting among multiple channels and tasks
- Demonstrated ability to quickly master new assignments, systems, and processes
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How To Apply for Kaplan Work From Home?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Kaplan Work From Home
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
