LimeChat Hiring Any Graduates Freshers for Tech Support Engineer

LimeChat Hiring Any Graduates Freshers for Tech Support Engineer. LimeChat is organizing an off campus recruitment drive. Below are the LimeChat Job description, Eligibility, and details.

Company Name: LimeChat

Job Role: Tech Support Engineer

Location: Bangalore

Experience: Freshers

Education: Any Graduate

Batch: Not Mentioned

Last Date: ASAP

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LimeChat Hiring Any Graduates

Job Description

• Handle calls from customers and provide them with a solution to their queries.
• Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude.
• Own getting a resolution for issues & coordinate with other teams to resolve problem
• Become an expert in Limechat’s product and educate customers on the use and benefits of our product
• Efficiently set goals and work on them so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.
• Should be able to handle day to day tickets
• Collaborate closely with other teams to ensure an exceptional customer experience and take care of any customer issues
• Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes

Eligibility

• Possess strong phone, written, and verbal communication skills
• Demonstrated ability and desire to work and excel in a fast-paced environment
• Excellent multitasking and project management skills
• Enjoy talking about technical concepts, have a great data-driven & process-oriented approach
• Understanding of Internet and web applications with a desire to learn new technologies
• Quick learner with execution orientation who is outcome-focused.

Skills

• Excited by working with a product that is constantly evolving.
• Experience of working on a Ticketing Tool (good to have)
• Should be able to handle SQL queries (good to have)
• Experience with Network logs (good to have)